I've dealt with Cathay United Taoyuan for 2.5 years and they have been very helpful most of the time. Irene understands and speaks great English and has helped me fill out all the webpages correctly in Chinese. For instance to top up my Skype account, once Skype asks all the info it needs it sends me to Cathay United to verify my identity. Unfortunately the 5 blanks are all in Chinese and I translated it into English and got garble. I cut and pasted the page and emailed it to Irene. Wow, they ask a lot of questions for a measly 400 NTD payment!
- Visa card pincode on back of card
- last 4 digits of arc used to create the account
4.last 4 digits of bank act
5.email address used when creating the act
Now it's popped me over to a page called Verified by Visa. So I copied the page and emailed to Irene.
Only 1 NEGATIVE EXPERIENCE: I finished my teaching contract on Dec. 31st. The school had me sign a release. My Arc's expiration on the card says Jan 31st. I flew to the US and spent January with family. The very first time I used the card it wouldn't work and I was up the proverbial creek because that's where I kept all my $$. I could purchase as much as I wanted, but ATMs wouldn't accept the card.
It turns out with the release paper I signed the school cancelled my ARC without notice. That info percolated down to the bank which promptly cancelled my outside-of-Taiwan use of the card. I had used the card many times at ATMs in several countries with no problem at all.
So keep in mind on your last day of a contract if you sign a release for the school and are heading home on vacation, pull out the cash you'll need because otherwise you might be in for a very unpleasant surprise when you use your Taiwan card in the ATM.