Not sure if I remember selling you a machine Hobart. Could you refresh my memory a bit?
Also, my machines are all warrantied. You could have brought it back for service.
I could have simply reloaded it for your friend and to their satisfaction.
If your friend really did buy a system that was troublesom, and is still under warranty, wouldn't it be common sense to return it to the vendor for repair?
Also, as far as the software goes, I've never guarentied any of the suggestions I've ever made. Only a fool would. I only refer to them by personal preference and that of collegues and other industry professionals I know.
There is no such thing as 100% protection of any kind, save not connecting your computer to any network or other computer, not installing any software other than OS or other proprietary kind.
Ask the friendly people at Sun, Microsoft Apple, or even the developers of your most recently found NOD32.
This I would agree with completely and should mention that we at NationWide only use equipment straight out of it's packaging for new systems, or hardware replacement or upgrade.
We also have used systems that are available and are sold as such without misleading clientelle.
Once again, if possible, could you remind me of which computer it was that your friend purchased or even a name of the individual?
As for the slow part, I've only had slow turn around time over one short period throughout my several years of service to the community.
This last December we had a kitchen fire in which I suffered a 3rd degree burn on my arm two times the size of the surface of my hand. It's only recently begun to heal properly due to the fact that local doctors and medical professionals tore synthetic skin patches off the wound three times, only to check it's healing progress. This of course tore off much of the skin that had regenerated between, "treatments." I was pretty much out of commision for that month and moved along pretty slowly through January and the first few weeks of February.