My friend recently moved into a new building. She doesn’t speak much chinese, and it’s one of those big residential rental buildings with the front desk, and you pay a fee for “management” or whatever it is a month.
She says the people ignore her and won’t help her or answer any questions. Not that they cant, they don’t even try and just say no english and shake their heads and ignore her. What can she do? She pays them monthly so I think it’s fair it’s part of their job to help her, or at least try. I assume they are hired by a company? Should my friend contact the landlord that rented her the building, or the company that hires these people? Any ideas?