ADSL connection issue in Taipei

I have just recently moved into an apartment in Taipei which I am subletting for the summer. The apartment has an ADSL connection, but for some reason it doesn’t seem to be working. Neither using the router (wireless nor wired) nor even directly conneceted to my computer will it work. So I think the modem is bad? Any other ideas? If it is the modem, does anywone know if I can just return it to the ISP and get a new one? You can email me at Thanks. :help: :help: :help: