# ✈ Airlines - EVA Air | Website does not accept longer names **URL:** \ **Category:** International Travel\ **Tags:** eva-air\ **Created:** [October 24, 2022, 3:44am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635 "2022-10-24T03:44:03Z")\ **Posts on this page:** 17\ **Page:** 3
**Author:** ![11173](https://forumosa-12829.kxcdn.com/user_avatar/tw.forumosa.com/11173/32/191308_2.png) [@11173](https://tw.forumosa.com/u/11173)\ **Post date:** [October 25, 2022, 4:27am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/41 "2022-10-25T04:27:53Z")
So they changed their GDS in the last two weeks? ---
**Author:** ![justintaiwan](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/j/7ea924/32.png) [@justintaiwan](https://tw.forumosa.com/u/justintaiwan)\ **Post date:** [October 25, 2022, 4:28am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/42 "2022-10-25T04:28:10Z")
> [@11173](#): > > And why is the character limit on the website different to their internal systems? I don’t work for Eva, I don’t know 😂 I know that it’s not a unique problem to Taiwan or Eva ---
**Author:** ![justintaiwan](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/j/7ea924/32.png) [@justintaiwan](https://tw.forumosa.com/u/justintaiwan)\ **Post date:** [October 25, 2022, 4:29am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/43 "2022-10-25T04:29:48Z")
💯 ---
**Author:** ![user86](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/u/2acd7d/32.png) [@user86](https://tw.forumosa.com/u/user86)\ **Post date:** [October 25, 2022, 4:31am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/44 "2022-10-25T04:31:46Z")
> [@11173](#): > > So they changed their GDS in the last two weeks? Either that, or a major software update was rolled out/implemented. That doesn’t happen very often, but it can’t be ruled out. I know individual airlines can also further limit their characters to below what the GDS allows. Perhaps the COO of Eva Air decided within those last two weeks for whatever logistical reason that they had to further shorten it, even if it means causing headaches for some customers. ---
**Author:** ![bdog](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/b/919ad9/32.png) [@bdog](https://tw.forumosa.com/u/bdog)\ **Post date:** [October 25, 2022, 4:36am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/45 "2022-10-25T04:36:42Z")
Do you think they rolled it out in Thailand? ---
**Author:** ![afterspivak](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/a/ccd318/32.png) [@afterspivak](https://tw.forumosa.com/u/afterspivak)\ **Post date:** [October 25, 2022, 4:43am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/46 "2022-10-25T04:43:25Z")
> [@bdog](#): > > Thailand Where everyone’s surname—always compact—is spelled “Lin” or “Chen.” 🙃 Guy ---
**Author:** ![justintaiwan](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/j/7ea924/32.png) [@justintaiwan](https://tw.forumosa.com/u/justintaiwan)\ **Post date:** [October 25, 2022, 4:46am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/47 "2022-10-25T04:46:23Z")
Thai airways once deleted my customer’s reservation 6 months after she booked because of a duplicate name error. Airlines auto detect when customers go around getting quotes from different agencies and auto-delete these bookings. But mine had already paid so it shouldn’t have been deleted. Just by chance someone with the same name as my customer happened to book the same flights as my customer 😳 (My customer never knew of these issues apart from me calling to double check she didn’t get quotes 6 months after booking 😂) ---
**Author:** ![frank\_hnd](https://forumosa-12829.kxcdn.com/user_avatar/tw.forumosa.com/frank_hnd/32/125285_2.png) [@frank\_hnd](https://tw.forumosa.com/u/frank_hnd)\ **Post date:** [October 25, 2022, 5:15am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/48 "2022-10-25T05:15:03Z")
> [@user86](#): > > I used to work in the travel industry, and unfortunately I can confirm that there is nothing they can do about this issue short of convincing their CEO to switch the entire company over to a different GDS (global distribution system). (And no, they’re not going to do that for you.) I just bought a ticket from them 2 weeks ago without any issues and they said they haven’t updated anything… ---
**Author:** ![Marco](https://forumosa-12829.kxcdn.com/user_avatar/tw.forumosa.com/marco/32/179744_2.png) [@Marco](https://tw.forumosa.com/u/Marco)\ **Post date:** [October 25, 2022, 5:31am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/49 "2022-10-25T05:31:41Z")
> [@afterspivak](#): > > > [@Marco](#): > > > > I just exclude the middle name and truncate the first name if needed. > > Then potentially be denied boarding when the names don’t line up? > > 🤔 > > Guy That’s why I retain a lawyer. You can’t give me zero options and then blame me for not boarding my flight. ---
**Author:** ![JPMichaels1](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/j/cab0a1/32.png) [@JPMichaels1](https://tw.forumosa.com/u/JPMichaels1)\ **Post date:** [October 25, 2022, 5:36am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/50 "2022-10-25T05:36:24Z")
Easy solution is to register a Taiwanese 3 character name. That would also give them a massive headache because you’ll show your ARC/APRC with you Taiwanese name and then passport with English name. ---
**Author:** ![user86](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/u/2acd7d/32.png) [@user86](https://tw.forumosa.com/u/user86)\ **Post date:** [October 25, 2022, 6:11am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/51 "2022-10-25T06:11:39Z")
> [@frank\_hnd](#): > > I just bought a ticket from them 2 weeks ago without any issues and they said they haven’t updated anything… Don’t deal with customer service. This isn’t their area of expertise. You could try calling reservations as if you’re booking a new flight, and just ask the agent what the character length limit is for the passenger name. If it happens to be longer than what their website allows, then you know that the issue lies within their website in which case perhaps a web developer messed something up when they last updated the website. Or perhaps they made an intentional decision. In any case, finding out what the issue is will likely still not help you resolve it (unless it was actually a human error). If the company decided to lower the passenger name character limit on their web form, they must have had their reasons, and they’re not going to care that it is causing issues for a few passengers with long names. That was likely already factored into their decision-making process, and they’re certainly not going to reverse that decision for you. ---
**Author:** ![user86](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/u/2acd7d/32.png) [@user86](https://tw.forumosa.com/u/user86)\ **Post date:** [October 25, 2022, 7:30am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/52 "2022-10-25T07:30:31Z")
I just had another thought. If Eva uses Amadeus, then the character limit is around 60 I believe, but that includes other information about you and about that ticket, including what’s called the PTC (Passenger Type Code). Not just your name. I’m just taking a wild guess here, but perhaps your first ticket from two weeks ago was a different ticket type which didn’t have a special PTC, and this ticket you’re trying to book has a special PTC (discounted tickets often have them, to indicate the discount). The PTC is usually three characters long, so that additional three characters counts against the 60 character limit. I’m not saying this is a possibility (I don’t low enough about how the system works), but I’m just giving an example of how your name could have possibly gone through for one booking, but not for another one. ---
**Author:** ![Explant](https://forumosa-12829.kxcdn.com/user_avatar/tw.forumosa.com/explant/32/130551_2.png) [@Explant](https://tw.forumosa.com/u/Explant)\ **Post date:** [October 26, 2022, 8:06am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/53 "2022-10-26T08:06:50Z")
> [@hannes](#): > > I can’t believe that that is the airline’s policy or way of doing things. Customer service is hugely important, especially in that uber competitive industry where every passenger should count. EVA is a big international airline with potentially millions of customers withl-longer-than usual names. They better fix that problem or get their act together overall. They are certainly one of my favourite airlines to travel with. I haven’t had anything serious with them. But china airlines, good lord. ---
**Author:** ![frank\_hnd](https://forumosa-12829.kxcdn.com/user_avatar/tw.forumosa.com/frank_hnd/32/125285_2.png) [@frank\_hnd](https://tw.forumosa.com/u/frank_hnd)\ **Post date:** [November 3, 2022, 2:12am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/54 "2022-11-03T02:12:19Z")
Update: After a lot of back and forth with customer service and travel agencies we have found the root of the problem. If I am the main traveler, they will put the infant name together with mine. so that makes it way too long. bought the tickets separately and it worked. ---
**Author:** ![TaipeiGuy2000](https://forumosa-12829.kxcdn.com/user_avatar/tw.forumosa.com/taipeiguy2000/32/155716_2.png) [@TaipeiGuy2000](https://tw.forumosa.com/u/TaipeiGuy2000)\ **Post date:** [November 3, 2022, 4:01am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/55 "2022-11-03T04:01:52Z")
> [@frank\_hnd](#): > > the root of the problem So the root cause is that your names are too long? Figures. ---
**Author:** ![justintaiwan](https://forumosa-12829.kxcdn.com/letter_avatar_proxy/v4/letter/j/7ea924/32.png) [@justintaiwan](https://tw.forumosa.com/u/justintaiwan)\ **Post date:** [November 3, 2022, 4:04am UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/56 "2022-11-03T04:04:27Z")
This is an Amadeus issue! (Speaking from experience , i used amadeus at an old job) If you book with a travel agent that uses Sabre then it should be less of a problem 🙂 ---
**Author:** ![frank\_hnd](https://forumosa-12829.kxcdn.com/user_avatar/tw.forumosa.com/frank_hnd/32/125285_2.png) [@frank\_hnd](https://tw.forumosa.com/u/frank_hnd)\ **Post date:** [April 13, 2023, 3:35pm UTC](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635/57 "2023-04-13T15:35:19Z")
> [@TaipeiGuy2000](#): > > So the root cause is that your names are too long? Figures. I tried again and it didn’t work. had to make the wife book the tickets under her name and my separately. the infant’s name is also FIRST MIDDLE LAST AND ANOTHER LAST NAME the other child’s name is ok to go with mine because she doesn’t have a middle name. Again, I used my miles to pay for the ticket and it didn’t allow me to use my name as the main passenger, so I had to go through 5 calls to customer service to get my flight settled. so we have 2 different reservations, one under my name and the child who doesn’t have a middle name and the other under my wife’s name and the child with the middle name. [Previous page](https://tw.forumosa.com/t/airlines-eva-air-website-does-not-accept-longer-names/224635.md?page=2)