Anyone Used The Thai Trade Office to Travel to Thailand?

I am thining of using the trade office to help me get to Thailand. They have a FB page but between them not speaking English too well and the rules being quite complex, it is difficult to fully understand what is going on. They say you can use Lion Travel as an agent who will do everything for you, but is that any branch or just one in Taipei? Also, people in LT often don’t speak English very well (at least the branch I know).

In a nutshell, has anyone used the trade office regarding travel to Thailand and were they helpful? I think a visa waiver is still in operation and you don’t need a visa strictly speaking?

https://thaiembdc.org/visa_tourist_coe/

Might help…