I’ve finally gotten Chunghwa to agree to cut off my ADSL service (although I’ve been out of my old house since June, so there’s not much to cut off, physically speaking!) and not to charge me the NT$4000 penalty they would normally assess for the privilege of cutting off your service before the 2 year contract period is up, based on the fact that their ADSL never did work properly for me. I could send e-mail, and surf basic sites, but could not use Net Meeting or any of the net phone services, which is the main reason I chose ADSL in the first place (thinking erroneously it would be better than dialup!!) Actually, my dialup account worked for these applications while the ADSL service would not.
It’s been most amusing fielding the 20 million phone calls from Chunghwa in the last 2 days (don’t know why thye’ve suddenly mobilized to keep me as a customer – maybe it was my visit to Taiwan Fixed Network across the street on Ren’ai Rd. to install a phone line and ADSL service??) I’ve heard everything from “if you can get e-mail, we’ve provided everything we have to provide you” to “you have to take your NetMeeting problem to Microsoft”. So far the best has been the one woman trying to ingratiate herself with me with the old “oh, how did you learn Chinese so well” line…just told her it was from constant practice talking to Chunghwa on the phone about this problem. Seems that I finally got them when thye wanted their modem back…she was protesting that “those modems are expensive…they cost NT$3500 or so” and I told them “Yeah, I know. The NT$4000 you want to extort from me is also expensive, don’t you think? Maybe we can do some kind of trade…”
Anyway, just goes to show that a) their ADSL generally sucks and b) you CAN get satisfaction, but it takes a heck of a long time.
(Sorry, only vaguely related to original topic, but some might like to know there are many alternatives to Chunghwa’s ADSL service. I’ll be changing my cell phone from Chunghwa service most likely (it’s a long story, I didn’t get Chunghwa on purpose in the first place, believe me!!) and will then be completely “clean”.