Thanks grammar police haha. My pingying is horrible, would usually use words directly, but I figured I’d be foreigner friendly.
Anyways, I wanted to give my two cents on the Giant stores I’ve visited. Since I have decided on a Giant bike I’ve visited a few stores around Taipei and will keep updating with new opinions.
Nanjing East Road Store
Address: Nanjing East Road, No. 278, 1st Floor, Songshan District, Taipei (台北市松山區南京東路三段278號1樓)
My first impression of this store was, is it the flag ship store? It’s huge! I know for a fact this store has been here for awhile, but I’ve never walked into the store before. I was greeted with a 歡迎光臨 the second I walked in and within a minute, an employee came up to me and asked if I needed any help. I pretty much told him I’ve decided to buy a road bike and this was my first exposure to road. He was not fazed and went on to answer every one of my noob questions. This has nothing to do with his good customer service, but he looked like Machi Da Ge
My second visit there, I was greeted by Jimmy. This time I had a whole different set of questions everything from how long does it take to get used to the bike to their monthly events they hold for customers/bikers. They didn’t have a Defy3 S size for me to try out (sit on), but he let me sit on an SCR1 to get the feel of sitting on a road bike. He said I was not able to ride it.
They had a great selection of high end road bikes and MTB. However, a small selection of female and family/commuter bikes. The service center did not seem busy both times I went (Tuesday and Friday nights) and seemed to always be staffed with 1 or 2 mechanics.
This place is definitely foreigner friendly since they do speak English! When I walked in a fellow foreigner was speaking to one of the employees and he had zero trouble understanding what he was saying. I threw a few uncommon English words into my conversation with Jimmy and he had no problem with understanding. I had no idea what carbon fiber was in Chinese and he explained it, awesome.
Dong Hu Store
Address: Kangning Rd Section 3 Lane 219 No 2 1F (台北市內湖區康寧路三段219巷2號1F)
I’ve also visited this place twice. The first time I was just passing by and asked Lao Ban Niang was very very helpful when trying to explain to me the difference between an SCR2 and Defy3. She did suggest that I come in for a test ride on a day when I wasn’t in a hurry and I took her word for it.
Second time I came in I told the employee I wanted to test ride a Defy3 small frame. She told me to go around the corner to the service shop where Lao Ban and Lao Ban Niang were helping customers. I walked into and even though the both of them were busy helping customers, they still got me fitted fairly quickly and got me on a Defy3 that was attached to a treadmill like machine. The second I got on, they started teaching me the right posture and everything! Something the Nanjing store’s Jimmy did not notice. I know that Lao Ban was a previous Taiwan National Team member, so he definitely knows his stuff. Both Lao Ban and Lao Ban Niang called total BS on what Jimmy from the Nanjing store told me about the Defy 2015 line. Jimmy said the entry level Defy would receive disc brakes for the new 2015 line, Lao Ban said that’s impossible. We will see!
The selection at this store was much more family friendly than the Nanjing store. They had as many road bikes and MTB as they did kids bikes and family/commuter bikes. All in all, a pretty good selection. A little skimpier on the accessories compared to the Nanjing store.
All in all, I felt the Dong Hu store was very very friendly and definitely wanted make sure you bought the right product and you knew how to use it. Do keep in mind that they may not speak any English! I never spoke to them in English or hinted at being a foreigner, so we never got onto the subject
UPDATE: Jul 3 2014
Address: Nangang Road Section 1 No 289-2 (台北市南港區南港路一段289-2號)
I visited this store last night after noticing it on my scooter ride to drop off my girlfriend last week. Here’s what I saw and learned.
I was immediately approached by an employee within 20secs when walking into the store. Tall, skinny, glasses, I thought he was just a part time high school/uni worker there to help out. I was wrong. He dropped knowledge like no one else I’ve met in the Giant stores. Almost didn’t understand 70% of what he was saying. My Mandarin comprehension is high, but the knowledge he was dropping was waaaay too technical for me. The store itself is not too small and also has a B1 level for fittings and the ride-right system.
One thing I noticed that this store had that not many other Giant stores had were non-Giant bikes. I didn’t get a too close of a look at them, but it could’ve been customer bikes that came in for a tune-up, so don’t get too excited.
One new piece of info I found out here was that every Giant store has their own way of discounting your bike and services! This store gives you a 15% discount and gifts you accessories (water bottle, water rack, bag, front/back lights) If it’s a new bike, they said they would do a cleaning of certain parts (if I can remember correctly I think they said something about the handle bar and spokes. Don’t hold it against me though!)
Another new thing I learned, no Giant warehouses in Taipei, everything is stored in TaiZhong, so if they do not have your bike/size, they have to ship it up. This store gets shipments every Wednesday and Saturday. Lesson learned, call in advance before buying! Make sure they have your bike/size.