Regarding your posts concerning under-staffing. Rather fortuitously, two applicants turned up yesterday and they have been hired. I am hoping that this will allow us more flexibility with regard to coping better with busy periods, particularly on Sundays when there is a greater need to cater to more specific requests. I fully appreciate that for many, Sundays is ‘down time’ and a day devoted to relaxation with family and friends and it is our intention that this qualiy time, which you have chosen to spend here is not compromised in any way by sub-standard food or service. I want you all to enjoy yourselves, pure and simple.
I hope that you will allow us some time to train the new members of the team accordingly and make some allowances for the inevitable small errors that may occur while they find their feet. FYI, they are local Taiwanese brought up in Canada which should negate any possible mistakes caused by language (the English language, that is).
Bu Lai En: We have partially taken you up on some of your breakfast suggestions as well as another regular’s suggestion of a scaled down version of ‘The Big One’ in response to a comment that it was simply too big. Vegetarian options: unfortunately, there will be no vegetarian version of the The Big One English Breakfast but everyone has been instructed to be flexible in response to special requests. We have though added a cereal option as well as a fruit and yoghurt choice. There are also two vegetarian omelettes one of which will contain an extra vegatable ingredient. One omelette has been deleted from the menu as IMO we failed to get the chicken right. The Continental breakfast can easily be altered to suit vegetarian requirements by substituting the ham and the salmon for…well, make your suggestion and we will, based on availability of ingredients make the substitution.
I hope that this goes some way to addressing your needs and concerns for which I again thank you for bringing to my attention.