BC, what was your destination? No luguage which is found on a Sat.Night in London is presumed to arrive in Taiwan on a sunday morning. That scheme is too tight.
CX is not so bad, though I must confess their service level declined the last years indeed.
[quote=“ceevee369”]BC, what was your destination? No luguage which is found on a Sat.Night in London is presumed to arrive in Taiwan on a Sunday morning. That scheme is too tight.
CX is not so bad, though I must confess their service level declined the last years indeed.[/quote]
Well, lying to get rid of everyone wasn’t cool, then.
I don’t know about you, but I’m having disappointments with every airline I fly with lately. Ticket prices head for the stars, you get treated like a terror suspect and slandered from counter to counter. Wiggle room on baggage allowance shrinks by the week, the food gets even crappier and they get ever stingier with the booze. The flights are always full. More delayed / cancelled flights than ever before…
I used to have a bad flight once in a while, but now it’s the norm.
[quote=“Buttercup”][quote=“ceevee369”]BC, what was your destination? No luguage which is found on a Sat.Night in London is presumed to arrive in Taiwan on a Sunday morning. That scheme is too tight.
CX is not so bad, though I must confess their service level declined the last years indeed.[/quote]
Well, lying to get rid of everyone wasn’t cool, then.[/quote]
Well, telling the truth won’t help matters either. Haven’t you been in Taiwan very long?
[quote=“TomHill”][quote=“Buttercup”][quote=“ceevee369”]BC, what was your destination? No luguage which is found on a Sat.Night in London is presumed to arrive in Taiwan on a Sunday morning. That scheme is too tight.
CX is not so bad, though I must confess their service level declined the last years indeed.[/quote]
Well, lying to get rid of everyone wasn’t cool, then.[/quote]
Well, telling the truth won’t help matters either. Haven’t you been in Taiwan very long?[/quote]
:roflmao: Sorry BC, but Tom nailed it. Was just thinking the same.
Heathrow was as grim as ever, both my UK flights were delayed, huge queues, rude racist twats on every desk with signs above them saying ‘Threats of violence to our staff will not be tolerated’. Got stuck in a Manchester departure lounge with a ChavAir to Alicante group which really made my day…
Being in England was actually quite cool, but my first impression on any visit is always ‘I DESPISE my people’. I wonder if the government cares?
[quote=“Buttercup”]Heathrow was as grim as ever, both my UK flights were delayed, huge queues, rude racist twats on every desk with signs above them saying ‘Threats of violence to our staff will not be tolerated’. Got stuck in a Manchester departure lounge with a ChavAir to Alicante group which really made my day…
Being in England was actually quite cool, but my first impression on any visit is always ‘I DESPISE my people’. I wonder if the government cares?[/quote]
This is moving into general rant territory.
Heathrow has one of the worlds highest rates of missing/lost luggage … mostly by BA …
Cathay has at least two flights a day, some days three flights to HK from Heathrow so your luggage could arrive on the next flight … but than shipping through to TTI could be a problem …
But most lost luggage needs 2-3 days, if found at all …
But on the bright side, you can claim some money from them
[quote=“Belgian Pie”]Heathrow has one of the worlds highest rates of missing/lost luggage … mostly by BA …
Cathay has at least two flights a day, some days three flights to HK from Heathrow so your luggage could arrive on the next flight … but than shipping through to TTI could be a problem …
But most lost luggage needs 2-3 days, if found at all …
But on the bright side, you can claim some money from them [/quote]
Waah! That’s not comforting…
Yes, TomHill. I liked England more than I ever have before, though. The airports were awful, though. Being in England usually makes me feel like I’m being chased by zombies. And I always get bad skin in England.
Feel a bit guilty for ranting/bitching. The guy on the 'phone was not at all reassuring but he was kind, polite and clearly doing his best to resolve a situation which was not his fault in any way, in English.
Big thanks to Cathay Pacific customer service chap in Taoyuan airport! I should write to Cathay Pacific, actually. People who do that kind of job get complaints all day, so it must be nice to be commended.
Heathrow, on the other hand are a shower of bastards.
[quote=“Buttercup”]
Big thanks to Cathay Pacific customer service chap in Taoyuan airport! I should write to Cathay Pacific, actually. People who do that kind of job get complaints all day, so it must be nice to be commended.[/quote]
Heh. Good luck getting that message across. Years ago I was delayed coming in on CX, arriving after the last bus had left the airport for Taichung. CX ground staff put me and another passenger in a cab, negotiated the fare for us and gave us cash to cover it right there and with no prompting. The next day I went to their website to try and leave a comment to thank them for it, but couldn’t find a form or even an email address to do that. So I called the Customer Department instead. After being run around from extension to extension, they hung up on me. I suppose they get so much abuse they can’t imagine someone would want to call them and say thanks. :shrug:
Maybe this is why the airlines these days seem to feel they should shit on their customers. They don’t see any up-side in being nice to us.
There was a snippet in yesterday’s SCMP about the wife of a big HK tycoon who got into a stoush with a hostie on a Cathay flight. Something to do with putting away luggage. On a couple of flights on Cathay’s China subsidiary, Dragonair, recenty I also found the hosties outrageously rude on each occasion when it came to asking to square away gear. I noted on the last flight another passenger was on the brink of a stand up blow swap with said queen bitches. I could just see the whole thing playing out to an air rage incident with the chap in serious shit. Must be something to do with the training. Then again it’s probably because they’re HK Cantos, and they simply can’t find it in them to be civil.
Don’t forget that lost luggage is usually not the airlines fault but rather that of the airport (which are typically not managed by an airline but an entirely different company) where it’s checked-in or transferred.
The root of BC’s distress was LHR and the BAA brown shirts who run it. They have their own set of rules, including obsession with the metal cage to measure carryons… it’s not their damn business, it’s the airline that makes carryon policy. So… I now avoid LHR competely, just as I avoid LAX. Nothing good happens there, and there is a high probability of bad. Fly to AMS, take a short flight to Norwich, and take rail into the City.
I just read a huge diatribe against Heathrow in the British press the other day. Pretty much everything Buttercups says and even worse. And its not even British anymore. Its run by a bunch of Spaniards.
