So… how do you guys choose your mechanics?
I am very wary of giving my money to assholes, as I have done so foolishly on one too many occasions, and in Taiwan it seems that the mom-and-pop shops deserving of our money are in the minority. I don’t trust word-of-mouth, either, as it hasn’t worked out too well…
This is what I do:
#1 Observe how he deals with other customers. Basically, is he an asshole? I pay the most attention to his friendliness and how much time he takes to listen to his customers, but I also highly value attention to detail (such as rolling your scooter out of the shop for you and pointing it in the direction in which you will be traveling). More female clientele = better customer service.
#2 What sort of equipment does he have? Does he have a tire-changing machine, or is his knee and a gigantic wrench the tire-changing machine? That said, this doesn’t necessarily correlate with #1, but normally, it does. Does he have a lift, so that he’s not just laying your scooter on its side?
#3 How clean is the shop in general? A clean shop usually indicates a mechanic that cares about details and cares about his customers. Does he put covers over your handlebars so that he doesn’t grease them up? Is the floor covered in oil? Is there a non-disgusting place for you to sit while you’re waiting?
Where I used to live in the Xiulang area of Yonghe… I tried out five different mechanics before settling on one (and another one, which was also pretty good). Here is the story with the three that I did not settle on.
Guy #1: I took my scooter to him, because the front disc was braking funny. He first changed the pads, and then told me that I had to change the whole caliper. He even showed me how it was not working properly! I didn’t want to change the whole caliper just then, due to not wanting to fork out $1,600, so I said I’d think about it and come back. I went home and had a look at it myself… and WTF. He had not put the pad back in correctly (on purpose, I assume), in order to try to fool me. Well, f**k that guy.
Guy #2: I asked him about the price for specific tires. The first time, he tells me $700 each. Then the next time, he tells me $650 each. (I kinda went to him, because after asking about the tire prices, he was the only place open really late one night when something else was broken.) He does that repair and then changes the tires… I ride away and then I notice the speedometre is now not moving. I go back and ask him about it, he says he didn’t touch it. I ask, maybe he inadvertently did it? Then, he starts yelling and says something like, “If I could’ve done that by accident… then maybe your engine would accidentally be on the floor.” And he had two buddies/customers there, who thought he was such a comedian.
Needless to say, I never went back… and lo and behold, I have the last laugh! There is now a “for rent” sign on his shuttered shop. LOSER.
Guy #2: I took my scooter to him for a smog check… and he was just basically not nice at all. That was it, never going back there again.
So guess what, the honest mechanic whose wife and son work with him at the shop? You get ALL my business. That included my new scooter purchase, all its future servicing, and when my wife gets a new one, same thing. It pays to be the nice guy.