Chunghwa Voicemail Questions

Life Technology
1

I would like to know how to change the voicemail prompts to English. My search found no answers on Forumosa or Chunghwa’s English site.

http://www.forumosa.com/taiwan/viewtopic.php?t=22135&highlight=voicemail

http://www.cht.com.tw/CHTFinalE/Web/

If it is not possible to change to English, how can I at least:

  1. record a personalized message
  2. skip, replay, delete messages
2

Their customer service answered my email the same day. Here is their answer:

[quote]Many thanks for your inquiry.

There are 2 methods to change your messages from Chinese to English language.

  1. Pls dial 777 from your mobile phone→ listen to your messages →
    main menu (主要選項) → press 4: fax, another options menu (傳真及其他選項) →press 1:language options menu (語言選擇) →press 4 :English(英文)

  2. Pls kindly provide your personal information (such as: ARC No, Passport No, address…etc.) to our mobile service center to change the service for you.

If you still have any questions, please don’t hesitate to contact our 24- hour Customers Service Center toll free number 0800-080090. (Dial 800 from your handset). Thank you!

Best Regard,
Customer care department
Chunghwa Telecom
Mobile business group
[/quote]

And it worked!