Consumer rights - right to refund?

Yeah, that’s what we’re planning to do. I don’t have FB any more but my partner does. I’m just giving her the money she paid for the game (my bad for opening it without checking. lesson learned, sucks that pirates have led to this erosion of consumer rights) and she’s going to try to sell it. If she gets any money she’ll give me that back. Seems fair.

I’ve almost had it happen before. But luckily I can read enough Chinese to see the language before opening and could exchange it. Best of luck.

Yeah, I know exactly where the languages are written on Switch, and can read enough to understand them. But they are tiny, easily, overlooked, they’ve always worked in English before, and like I said it’s not the sort of thing you think of when opening a gift. Just bad luck this time, hopefully we might get half the cost back. Will always check in future.

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This thread reminds me how much I need to watch Dodgeball again.

isn’t the law thing just for distance sales or door-to-door sales?


Consumer Protection Act

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I was in a situation where I wanted to pay with EasyCard but the POS refused because it was payment for a package at 7-11. Only Cash. :man_shrugging: I did not have enough cash on me.
So I returned later with cash.

One idea I had later:
If I would have bought something of equivalent value with the EasyCard, immediately refunded it for cash and used the cash to pay for the package.
No idea if it would have worked.

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Are the EasyCard refunds done in cash?

7 days refound is only for online or distance sell, it’s up to the store about the refound, like carrefour Zara, Costco they allow it.

I don’t know if they would refund into the card. Refunds are usually in cash.

So if your credit card automatically tops off your Easy Card, it could be used as a ghetto cash advance.

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This is actually a common practice in some countries. When paying with card you can ask the cashier to cash out a limited amount of cash (e.g. Germany, Australia), no fees. No need for refund shenanigans.

Is this legal in Taiwan? Do any consumer protection laws exist which we could invoke?

Yes it’s legal. Store have to accept returns if the item is faulty, but not if the buyer is not happy with it. How would they resell it now you’ve opened it?

Careefour, A-mart, and other big shops accept returns on unopened items. The only store I know of that refunds opened items is Costco.

I opened it yesterday, fired it up, and found it it was only in Japanese and Chinese.

As others have said - sell the game and buy the English version. it’s annoying but you’ll only be about $300 out of pocket after the swap - less if you can find the English version 2nd hand.

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Carrefour and others will accept returns on opened items too but obviously things like CD, software, games are exempt.

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Yup. Still remembered 10 years ago when I bought a oversized mosquito net that I realized didn’t fit after I opened it. Carrefour customer service hated my guts when I returned that oversized net but it wasn’t an issue, they just wanted the original packaging

If it’s fair use in the legal sense, it’s not illegal. But we can’t assume it’s fair use in the legal sense just because it seems fair from an ethical standpoint. If in doubt, ask a lawyer.

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I used to be really picky with my LCDs. I’d buy and return at least 3 or 4 of them before I found a keeper. I always make them put it in writing on the receipt that I have unconditional 7 day returns when buying something expensive, and it’s automatic with online purchases.