Since moving to Banqiao about five months ago, I’ve frequented the local McDonald’s at least a few times a month. The service at McDonald’s in Taiwan is bad enough, but this particular one is horrible. Every time I went there (whether morning, lunchtime, or in the evening), the food racks were bare … they would only make something after you ordered, thus negating the “fast” in “fast food.” Their attitudes were worse than typical, they frequently forgot things or screwed up the orders, being out of things like Coke and french fries, etc. I complained to the manager to no avail, and even to the McDonald’s headquarters in Taiwan several times, again to no avail.
Last Saturday night was the last straw. So anyway, I called up corporate McDonald’s in the States to complain. At first they told me that I should contact the McDonald’s HQ in Taiwan, but I told them that I’d tried and that they hadn’t done squat. So, they took my complaint, the address and phone number of the particular location, and apologized profusely. The next day (Sunday morning), I got telephone calls from three different people in management from Taiwan’s McDonald’s apologizing profusely, and the manager of the store in question gave me her personal cell number and said if I was dissatisfied with ANYTHING in the future to call her and let her know so she could deal with it right away, and wanted to set up a meeting with me to tell her how they could improve.
So, if you have any problems with McDonald’s (or any other American chain in Taiwan for that matter) in regards to their service, I suggest not complaining to them here, but going all the way to the top. It worked in this case, and extremely quickly. I bet if corporate McDonald’s in the States started getting a bunch of complaints from Taiwan about the horrible service, there could be some positive changes. If anyone wants to complain, their number is 1-800-244-6227 (but make sure to tell them that complaining to McD’s in Taiwan is useless otherwise they will just tell you to talk to them here … if you tell them it doesn’t work, they’ll take your complaint).