[quote=“catfish13”]In my personal experience, customer service with telecoms and banks is better when you choose the English option instead of Mandarin. They don’t seem to have much patience when you are taking 20 minutes idling on the phone trying to squeeze every bit of your brainpower to describe to them their your cell phone is not working or if there is a funny charge on your credit card in Mandarin.
Service at restaurants can be hit and miss at times. I hate having to pay a flat 10% service charge especially when there was either virtually no service or if it was downright horrible…[/quote]
If it makes you feel any better, I have still not heard of a single resaurant or bar where those 10% actually goes to the employee, or even a small part of it.
It is where the owner makes his/her profit. 