Does anyone know where Dell is based in Taiwan? Preferably offices in the Taipei area?
Thanks
Konglong
Surely you could googled for this yourself…
TAIWAN
Dell Products (Asia) B.V.
Taiwan Branch 7F-1
No. 200 Kee Lung Road
Section 1
Taipei, Taiwan
Tel: 886-2-723-2232
Fax: 886-2-723-2631
I guess forums benefit those less resourceful or a little lazy because almost everything can be found on the Internet, including my (and probably other frequent posters
Yes, I was a slacker yesterday and didn’t feel like finding the address myself. Too busy answering others lame, lazy questions. Thanks for the response.
Kong
Dude, you got a dell! 
Does anyone have experience or recommendations of buying from Dell Online in Taiwan?
Their website seems to be a vast improvement over what it was a couple of years ago.
i dont recomend buying any manfucaturers cheap model machine… dell, ibm etc… the reason the machiens are so cheap… well in a year and a half when your motherboard has capicators leaking jel and your pc is freezing up… youll be happy you didnt
If you’re buying a laptop, I’d recommend one with a worldwide warranty such as an IBM. Dell warranties are country specific and I got bit by this last year when the keyboard went out on my US Dell laptop.
Don’t be dull…
BTW, that suit is you, dude! But, you might wanna ask your mom to comb your hair the other way
Oh, that sucks. :x
I can’t find any mention of country specific on the warranty, though the page does begin “(For Customers in Taiwan Only)”.
www1.ap.dell.com/content/topics/ … l=en&s=bsd
I’m interested in the Dell Latitude D800 model, and an equivalent IBM seems seriously overpriced. Finding a model with a 15" screen, 1.6 Centrino, minimum 64mb graphics card, and international warranty is far from easy. 
Jlick,
According to this page, you can transfer the warranty on your Dell to another country.
service.dell.com/dell/kb/cust_ca … 39,00.html
No doubt there are restrictions in the fine print though!
[quote=“E-clectic”]Jlick,
According to this page, you can transfer the warranty on your Dell to another country.
service.dell.com/dell/kb/cust_ca … 39,00.html
No doubt there are restrictions in the fine print though![/quote]
I’m gonna have to look into this. I bet it costs a bundle though. I wonder how they handle models that weren’t sold in Taiwan. The model selection in Taiwan is a lot more limited than in the US.
I brought my Dell with me when I came to Taiwan, and let me tell you, it’s a pain in the ass to get service on a model that wasn’t originally sold in Taiwan. Dell won’t ship a part to Taiwan either, even if you offer to pay for shipping. Even if that part is common to a Dell model that was sold in Taiwan, Dell Taiwan will tell you they can’t help you. So I need to have parts shipped to a US address, have someone receive it and remail it to me. Then, when it gets here about 3 weeks later, I have to fix it myself. 
You would think that Dell knows that when they sell notebook computers, people are going to take them whereever they go, right?
One thing Dell is good at is standard form replies, and stonewalling the customer.
If you ever considered getting a Mac, then this (at least in my past seven years with a Mac in Taiwan) won’t happen. Apple usually offers “worldwide warranties” on all portable products that can “run on their own power”.
I bought my iBook and PowerBook in the States. Brought it to Taiwan. It broke. I called the Taiwan service number, it was auto-routed to Singapore (at their expense). A person talked to me in English. They ordered a DHL (or Airborne … I forget) to come to my apartement in Taiwan the next day. Airborne already had the special box from Apple for the shape of my iBook. My laptop was expresses shiped (at their expense) to Singpore for repair and returned within three days.
I’ve never seen anything like it. You can’t even get service like that from Apple IN THE STATES.
I actually grew up around Apples, used a Mac for many years, and used to work for Apple Service back in my university days. I’d love to own another Mac, but the fact today is that certain specialized software packages that I need to run for work don’t run on a Mac. That makes a Mac a neat toy for me, but an expensive one at that. 
Part of my problem was what Ben refers to. I had a laptop that wasn’t sold or supported in Taiwan. I wasn’t told about being able to transfer warranties either. That might be new. In my case I spent a few days exchanging phone calls and emails with the Singapore office with the conclusion that Dell Asia did not have a keyboard for my model, and my only option was to ship the computer back to US for warranty repair or buy one at my expense from Dell US and ship it out here. I ended up finding an independent laptop repair shop on the net that had my keyboard and would ship it out to Taiwan. I chose this option as it was cheaper and left me the least downtime.
This wasn’t a complete disaster, but I will make certain my next laptop has a worldwide warranty. Since most of you have a high chance of moving to a different country during the lifetime of your laptop, you’d probably also run into this problem. Most parts on a laptop are model specific, so you can’t just pop down to the local computer shop and pick up a replacement.
Part of my problem was what Ben refers to. I had a laptop that wasn’t sold or supported in Taiwan. I wasn’t told about being able to transfer warranties either. That might be new. In my case I spent a few days exchanging phone calls and emails with the Singapore office with the conclusion that Dell Asia did not have a keyboard for my model, and my only option was to ship the computer back to US for warranty repair or buy one at my expense from Dell US and ship it out here. I ended up finding an independent laptop repair shop on the net that had my keyboard and would ship it out to Taiwan. I chose this option as it was cheaper and left me the least downtime.
This wasn’t a complete disaster, but I will make certain my next laptop has a worldwide warranty. Since most of you have a high chance of moving to a different country during the lifetime of your laptop, you’d probably also run into this problem. Most parts on a laptop are model specific, so you can’t just pop down to the local computer shop and pick up a replacement.
If your computer is still under warranty you can have Dell send you replacement parts. If you tell Dell Service that you cannot send the entire notebook to them and can fix it yourself, they’ll send you a few form replies for troubleshooting the machine, which usually don’t solve the problem. At that point, they tell you that they can mail the replacement part to a US address. If you can have someone pick the package up and remail it to Taiwan, then your only expense is the shipping cost to Taiwan. It comes with a prepaid Airborne Express shipping label to return the old part. You then call Airborne Express up, and they come pick it up and ship it back. The only downside to this is this process usually takes about 2-3 weeks from the time you report the problem to when the part arrives at your door in Taiwan.
I had a hard drive replaced last year and a keyboard replaced 2 weeks ago using this process. The first time, I had the hard drive sent FedEx Overnight, which cost me about US$120, including import duties. Quite expensive to go that route, but I needed it ASAP. For the keyboard, I had it sent USPS Global Priority Mail, which took about 1 week longer, but cost only US$12, and no import duties.
The entire process is a real pain, but in most cases, it’s more cost effective than buying replacement parts at your own expense.