This goes especially for technology equipment…
Thing which happened to me yesterday:
Bought a 1 TB external hard drive. When plugging it at home the box didn’t power on properly so I returned to the store. They checked it… and… it worked! Then I asked them to check with my power supply instead of theirs and it didn’t work.
Of course, in consequence, I asked them to replace the entire box (not just the power adapter cause who knows what else is broken of that unit), they refused it, with some weird explaining to me how it is done “in Taiwan” and that they only want to give me the new power supply from another box.
So, after venting some air, they agreed to give me back my cash. No idea why they didn’t simply make it a pure RMA case and send the entire box back.
I took another box then and wanted to give them the money they just returned
But now they refused to sell it to me (in Germany and France they wouldn’t have the right to do so without legitimate reason, not sure about Taiwan).
So (as Nova is) I went to another store, got the same box, 150 TWD cheaper, which of course I could not resist to tell to the previous store…
If you run into similar trouble here are is my advice:
- Always get a receipt (doesn’t have to be a fa piao if you want to save some cash) but at least some kind of receipt that you got it there
- Bring a witness if you want to exchange goods.
- Get in touch with the consumer protection agency, (02-2886-3200) or Police fraud hotline (165)
- Only see getting back cash as last option (cause it will likely break your relationship with the seller)