[quote=“nicacio”]I have just moved up to Taipei from Taichung and was interested in trying out the gym, especially the kettle bell class. Last week, my brother from Los Angeles was in town and I thought it would be great to go try out the class together since he likes to throw around kettle bells.
I called to inquire about the class. The assistant who answered said we couldn’t try a single class, but had to buy a 5 class package for 3K at a minimum. Ok, fine. So, I asked if I could just purchase the package and we use two of the “tickets” for the class. He said that was impossible, that we both need to buy 5 classes, even though my bro just had one chance to visit.
This was another example of the “mei ban fa” customer service I though would be absent from a foreign owned place. Oh well, we didn’t get a chance to take the class and now the gym lost the business of a person about to sign a membership. Thank god he followed the policy to the tee.[/quote]
Wait, what? VERY sorry about that. That is NOT our policy. Not sure who you talked to. I don’t like “mei ban fa” either and it damn sure shouldn’t have happened, not in my gym. I’ve never had a class minimum in my gym since it opened. What you should have been told is that you would have to pay our day pass fee (NT350 at HsinDian) plus a fee for the class (NT250 or 300) each and you could take one class. I price it that way to discourage abusing the single class privilege but it’s there if people really want to just try it out.
Please PM me if you’re still around and both of you will receive a complimentary free class for this. BTW, we normally don’t give free classes at Guting since the gym is pretty full and we don’t need to do that. Again, sincere apologies.
EDIT: Okay, my trainer got confused. He was offering a set deal to certain companies for a short-term membership and got it confused with everyone that inquired. A simple mixup.
[quote=“SuperS54”]Yep, that’s one of the many nice things with Formosa Fitness, they have set prices and deals and stick to them so you know everyone is paying the same, none of the bargaining BS that other gyms allow.[/quote] Thanks for the support. I can’t stand the idea of someone paying less than me if I’m a regular customer. We try to avoid that like the plague.