Grades Transcription needed?

My boss just went to renew my work permit/ARC for the third time. The new office said they hadn’t heard about my Uni although it is listed on the M.o.Education’s accredited schools index. They then said I have to give them my transcipts. Has anyone encountered this before? My ARC runs out at the end of the month so I’m a little short on time.

I recently applied for a second work permit, in addition to the one I currently hold (which has had three renewals). I was turned down for the same reason. I proceeded to send in my transcripts as asked… and was turned down again. When pressed for a reason, they gave none, stating only that they don’t have to explain themselves. My diplomas also have the authentication stamps on them as well! I decided that the hassle wasn’t worth it but do have concerns about the renewal of my primary work permit in October.