This is only “10% off” up to NT$50, which is typically below the minimum limit needed for a seller to bother with an order, then it’s just NT$5 off irrespective of the order value. This would be more accurately described as “NT$5 off”.
This is never 8% off. You can’t use the voucher until you reach an order value of NT$1399, at which point 8% would be 112 coins. But the cap means you’re only getting 100 coins, or 7.1%, and the percentage decreases with increasing order value from there.
Ruten have similar vouchers and they have never, ever applied no matter who I order from. They say that it’s basically for specific stores/products but I suspect they are products that nobody ever buys.
Continuing on this. In the end, two months later, Shopee agreed to reimburse and put money in my wallet. The thing is tho, I don’t need the items anymore and now I have money in a wallet and nothing to buy.
So, real cash money changed into virtual money somewhere in the cloud.