As the “owner” of a small bushiban, my headaches are many… Some just come up occasionally, some quite often. How do you as a school owner/manager handle this stuff…or how does the school you work at handle it…
kids who take time off and want to make up classes…Do you return the money? Do you make up the classes 1 on 1 with the kids? Do you make up the classes in groups? I’ve been doing it once a month or so on Sunday mornings :fume: and a couple of days ago a parent complained that they can’t make it then, ever, and want me to do it on Sunday afternoons too. :fume: :fume: I’m the main teacher, there’s no Chinese TA in the class. We have done it all ways mentioned above and there seems to be no good solution. Some of my friends with schools do NO make ups, but that seems a little unfair.
Taking extended leave…(all of summer/ winter vacation, time off before the high school entrance exams) Again, give back $$$ or tough luck?
Discounts …As of now, we don’t give discounts. We have lots of families with 2 or 3 kids studying but don’t have discounts for them. Some strangers insist on discounts but don’t get one. We used to give one time discounts to parents who introduce new kids. How do you handle that?
Policy changes…If we do want to make changes, especially about $$$ what is the best way to do it and not have angry parents? Send home a note, call 1 by 1, have a meeting (scary!!). Up to now, we have had a lot of nice parents, usually pretty easy to deal with, but people tend to get cranky when it comes to money (especially if they feel like they are losing out!).
Getting parents to accept other teachers…Because we don’t advertise, parents who come to us want me to teach their kids. We have lots of people waiting and a spare classroom (only used twice a week) but they just won’t accept another foreign teacher. They just say they’ll wait…and they do! One mom waited a year for there to be an opening for her kids. I could open 2 or 3 more classes if I could convince them to try a different teacher.
Any other problems you face??
Any other tricks to share??