I arrived from California yesterday. The CDC had set up desks at the corridor leading to immigration. There were three poorly formed lines, apparently for different purposes, but no staff were giving directions and the signs were next to useless. One line went back down the hallway as far as the eye could see. I hopped into the shortest line, hoping I wasn’t making a mistake. We had filled out health questionnaire forms on the plane, but we were given totally new forms. The line moved agonizingly slowly. They were sorely understaffed. The filing system was ridiculous. Some staffers were even putting papers on the chair under their butts. It’s as if they had made up the protocols at the last minute and had just slapped together this checkpoint that day. When I finally got through, I headed to the e-gate, but they weren’t accepting foreigners. So I had to go in the normal immigration line. Fortunately it was short. Unfortunately, they were taking a long time for each person. One person took five minutes. Finally I got through. At least I didn’t have to wait for my bags… They were on the carousel.
Poorly done, CDC. The crowded lines only caused more people to be crammed together, thereby increasing risk of exposure. Here’s what you need to do: give us the PROPER forms on the plane (and exempt people from rule changes mid flight), have staff directing the lines, and SPEED THE PROCESS UP.