Cathy,
I just got your questionnaire and have a question. You ask respondents to indicate their level of satisfaction, and I just wanted to clarify that you mean what I think you mean.
For instance, I have found that very few police officers I encounter speak even basic English. This is fine by me, as it means that they are unlikely to ask awkward questions about my driving. So do I rate the police as ‘highly satisfactory’ even though they mostly can’t speak English?
Thanks.