And while we’re on the topic of hotels in Taiwan, a short rant:
I do understand that hotels like to charge the credit card before arrival to guarantee the booking because otherwise they don’t have much reconciliation in case of a no-show. And sometimes, one can get a better deal by prepaying the entire reservation fully ahead. Ok, fair.
What I’ve only experienced in Taiwan so far, though, is that even when booking with free cancellation, some places will charge a deposit way before the end of the free cancellation period.
In this case, I booked in November last year for a stay in March with free cancellation until the beginning of March. They immediately charged a 30% deposit to my card (yeah, this was mentioned somewhere in the fine-print and I didn’t notice while booking. But okay…).
Two weeks ago, I cancelled because I had found a better place to stay.
One week later, I hadn’t received back the deposit back, so I wrote to the hotel asking them to please refund my deposit (in other parts of the world, I would have at least received an automated message by now that my refund had been processed or something. But in that case? Nothing!)
One day later, they sent me this:
If it’s that freaking complicated for a hotel to issue a refund, then maybe don’t charge the deposit that early…?!? Why they don’t just wait to charge the deposit 8 (or maybe 10) days before the stay to avoid probably 90% of all possible refunds?
Situations like this just give me the feeling that the tourist industry in Taiwan just doesn’t seem to understand that customer satisfaction and the quality of the service provided is an important part in attracting visitors…
I often feel like hotels etc. in Taiwan give off the impression that they’re doing their guests a favor for allowing them to stay at their precious property. And not the other way around.
Looking for hotels in Taiwan always fills me up with dread. And in the end, in most cases I feel like I’m probably overpaying for a sub-par room.
Sure, there are happy exceptions sometimes - but domestic travel in Taiwan is not something that lives up to the standard of Japan in my experience…