Please explain what happened with this ibon transaction, if you know

[Steve4nLanguage]

As a preface, I’ve used the TRA app and ibon to book/retrieve/refund train tickets for years and never had this come up.

This morning I booked two train tickets, for next Sunday, on the TRA app, then after breakfast I picked them up using 7-11 ibon. No problem as usual.

Later in the day I realized that I needed a later train, so I went to the app and booked 2 tickets for a later time. I then went to 7-11 to pick up the new tickets and refund the originals.

The ibon machine processed the new tickets fine, and completed a refund on one of the tickets, but kept giving me an error on the second one, despite me trying three times and triple checking the info.

I called the phone number on the error message, and the rep told me that only one refund is allowed at a time, whereby a 15 minute block on further refunds is placed on the system (news to me). So I simply had to wait 15 minutes, and the second refund processed.

Now, when I took the slips to the cashier is when the real mystery starts. The cashier days she couldn’t process the slips (refund and payment for the new tickets). Unfortunately, I couldn’t understand her explanation, and she was busy anyway. Fortunately, another worker patiently helped me.

He told me that I had to redo everything on the ibon because I “had passed the payment deadline for the new tickets.” I told him that was impossible because I had booked them just 30 minutes previously, and I showed him the booking on my phone that showed the payment expiration date as 24+ hours in the future.

It was all very bizarre, but the guy was taking the time to help me so I just told him do whatever we had to do so long as I get the tickets. So yeah, I had to input everything (refunds and new purchase) once again despite having just done all that like ten minutes ago.

The explanation didn’t make sense, so I’m still mystified about what really happened

[cdn1234]

@Steve4nLanguage

The ibon machine processed the new tickets fine, and completed a refund on one of the tickets, but kept giving me an error on the second one, despite me trying three times and triple checking the info.

Not entirely sure what the problem is but I’ve had issues with buying and returning. The last time I did it, I bought the new Tix and returned the old and had a problem. They said I’d have to go to station for reasons I no longer remember. Sorry to not be of much help, but u can probably get it processed at the station.

[tando]

@Steve4nLanguage

“had passed the payment deadline for the new tickets.”

im not very sure, but
doesn’t this mean the slips printed out from ibon should be processed within 15min?

[springonion]

@Steve4nLanguage

He told me that I had to redo everything on the ibon because I “had passed the payment deadline for the new tickets.” I told him that was impossible because I had booked them just 30 minutes previously, and I showed him the booking on my phone that showed the payment expiration date as 24+ hours in the future.

Yes, the clerk’s right…once you make a booking/purchase online where you opted to pay via 7-11’s Ibon or Family Mart’s Famiport, you then usually have a time limit of 24-72 hours to make the payment. Once you go to those kiosks within the time frame and print out the payment receipt (which is a barcode), you then have 10 mins to make the actual payment or you will have to redo everything. In other words, the bar code has a time limit of 10 mins.

[Steve4nLanguage]

@tando

im not very sure, but
doesn’t this mean the slips printed out from ibon should be processed within 15min?

Yes, my friend just explained this to me. Because I had printed the slip for the new tickets, but was on the phone with the ibon rep for some time, I must have exceeded that time limit. Thanks!