I just flew back to Vancouver from Taipei. I paid NT$3136 for extra baggage for my pet turtles in a pet carrier. Whenever there are live animals in the cargohold, they must heat it. Well, I packed my turts well in cardboard boxes with newspaper and covered with cloth. Then I placed them in a plastic pet carrier lined with styrofoam. That’s very well packed and this is the recommended method for shipping reptiles.
Well, I arrived in Vancouver and they were very cold and half frozen. The outside weather was a balmy 5C and it wasn’t b/c of the outside weather but the temp inthe cargohold. I had the CFIA (CDN Food & Inspection Agency) vet look at it in Customs. He too said the airline is at fault for not heating the cargohold.
Three of my nine turtles died in this ordeal. I called up China Airlines Customer Service in Vancouver and they said there’s nothing they wil do. My loss. :x Thanks for the service, eh!
Well, I have consulted my lawyer and she’s drafting a letter to the GM of ChiknaAirlines in Vancouver, but they are not obligated to do a thing. That’s what my lawyer said. Only if I were hurt, and they are not liable for my property. So we’re just trying to get some empathy from the GM with the letter.
Needless to say, I’m really upset and annoyed by all this. A sign of apology and some empathy would be nice. It’s three lives. Turtles have feelings you know. I have feelings. China Airlines disappointed me and I doubt they will react to my lawyer’s letter. They have no obligation and what is one little Canuck gonna do… :x So my wife and I just have to suck it up and forget our three little babies. :? :x
Anyway, my point is be careful when you travel with pets. I don’t encourage anyone to buy them while in Taiwan, since you’ll have to be getting rid of them when you go back home. I have spent thousands of NT$ for vet check, permits, shipping costs and reseach and of course mental anguish. Avoid thise cute animals at night markets and be careful of which airlines you take.