A couple of days ago I bought an electric skateboard from PC Home 24h, sold by Carscam, a local Taipei company. That company appears to buy electronic goods from China (Ali Baba etc) and then sell them locally.
It worked for less than a day and is now unable to turn on. I have contacted the company through their Facebook page, and they insist that I return it to them and they will repair it. I would like a refund, partly because I bought it largely for a trip around Taiwan in a couple of days (and they can’t repair it that fast) and partly because when they open it they will break the waterproof seal, which will probably never be as good afterwards. If it were old (even within warranty) I would accept a repair, but for a brand new product I think they should replace it or refund it.
So my question is: What rights do I have as a consumer? There are some discussion on rights to return if the customer changes their mind, including references to Article 19 of the Consumer Guarantees Act (https://law.moj.gov.tw/ENG/LawClass/LawAll.aspx?pcode=J0170001) but what if it’s faulty? Am I entitled to a refund, or do I need to accept that they repair it in their own time?
Any thoughts or experiences would be appreciated!