Another option is to take it to the manufacturer and ask. My spouse got help with a Sony phone from one of the centers downtown. On the other hand I found Asus very unhelpful once with a laptop.
Re the logs… I’m not sure about this, but it could be possible that if they restored it to factory settings/conditions, the logs would have been removed. So the logs can be a final proof, but not a necessary one, meaning that it could be used and still have clean logs.
The Consumer Agency is open until 5pm. You can have them argue on your behalf. Location: Executive Yuan.
2 Likes
Why didn’t I get 100 likes in this thread?
2 Likes
You very much could be sued for that and I suggest you remove it. A Taiwanese netizen had similar confidence when slagging off a motorcycle manufacturer in a similar way wasn’t so confident when he had to had over a large sum in compensation.
Could you link any reference to that?
If it’s the same case as I’m thinking, he got them to drop the case by publishing a public apology.
1 Like
They eventually dropped the case when he had an apology published, cost him and his friends a pretty penny.
Point remains the same though, you can get sued for slagging off individuals or companies. A food blogger was sued here for saying a restaurants food was too salty among other things
2 Likes
I just checked that post. That’s a sensationalist article. There were other issues, it wasn’t just that she said the food was salty. Still stupid, but it wasn’t that simple.
What she said was a lot less direct that what you posted and yet she got sued and lost. The point remains, you could get sued for those statements.
IIRC she said there were cockroaches in the kitchen, and she didn’t have proof of this, so she got sued for slander.
Also, a parking-related dispute had occurred between the blogger and the restaurant, on the day of the meal in question. They had told people they liked it previously.
Taiwan has a Civil Code which contains some articles that have to do with sales of defective items. This is a translation of Article 354:
http://law.moj.gov.tw/Eng/LawClass/LawSearchNo.aspx?PC=B0000001&DF=&SNo=354
Now, there are other articles that deal with sales problems, both before and after that article, so the article is taken out of context. (But if I put the other articles in, talk about tl;dr!) For example, the above article doesn’t apply if the buyer knew of the defect before he bought the item (Article 355); additionally the buyer is under a duty to inspect the item for defects after he gets it, and to report them to the seller without delay (Article 356).
One more thing: I’m just pasting something; I don’t presume to be able to address what happened in the store, mainly because I don’t know what happened.
Peace 
2 Likes
So this proves my point: they were ill willed, there was an intention of causing damage. It’s not that you can not express your opinion on something or complain online about something flawed. You have right of speech even in Taiwan. What you can not do is to spread rumours or a bad image about a company without any real base.
1 Like
OP, you should be able to check the serial number in the BIOS or firmware setup. There is usually a way to enter the BIOS setup (varies by manufacturer) and see the serial number. This should not be able to be changed.
2 Likes
After going to complain, they said that the engineers had to have look. I was escorted from the 2nd floor of the building to their service centre a few blocks away, a five minute walk. Lo and behold, when I got there I sat next to a woman who had the exact same sound problem on a computer that was slightly bigger and that seems to be part of the same range, judging from the style. She only had it for a month.
Except at is it Quanguo? They have a real time database with feeds of prices across all the electronics retailers. If the price drops anywhere they match it. I know this because I bought a screen and when I went to pay the guy said, oh the price just dropped at 3C so you get a further 3000 off of the ticket price.
1 Like
I know Quan Guo/World Electronics does price matching. I didn’t know they did LIVE price matching. Maybe it’s ma fan if the consumer buys the item and comes back to return it asking for the price match?
Sorry Lord,
I can only give one like.
You are one computer engineer. I haven’t seen a story like this in a while. It reminds me of old times.
Isn’t there a 7 day or so cold feet law that governs all purchases from storefront shops to prevent against mistaken purchases or events like this?
Following…