Still no help

hi i am really dissapointed in skype. i have now been trying for the last week to get my skpye credit fixed. i have spoken to various people, sent various emails but still have no joy. my problem is i purchased 400nts credit from a family mart in taiwan i was credited with 7.51nts.(a lots of shit) i have faxed all the info to the support department to a lady by the name of AMY KUO(STILL NO JOY). The next prblem is that i purchased a ubs phone does not work, got a 30minute voucher with the phone (doesnot work) then you try to get somebody to help you (cannot speak english). please is there somebody out there that can possible help me.

my voucher that i purchased the pin code is 5452302778 and the other number is KPKE-PMPG-3X.

my email address is
thanks ross