Right, just having my first TW hospital experience, guess I should have read some threads here first, cause it was a bit of an eyeopener.
As it was, while 85% was good (specialists, tech, speed, friendliness etc), some details were rather shocking coming from a European p.o.v.
Like, room bathrooms do not even have the bare minimum of towels, soap or toilet paper!?
How can that represent any savings at all, at least the latter two represent absolutely miniscule savings and are totally inefficient not to provide, not to mention not very hygenic which is supposedly a thing hospitals should go for. Whats next, bring your own bedding, pillow, wheel chair?
Also, and I suppose a result of a more traditionalist and less individualist culture, you are supposed to have a family caretaker around. Nurses are used to this and offload their work to family helpers.
However, this has plenty of possibly disastrous effects. Helpers are not professionals. Your undermine the whole point of specialised expertise by outsourcing to family member of variable competence.
Who bears responsibility if accidents happen? Would imagine there could be tons of issues and lawsuits. What if patient A suffered brain damage due to nurse B didnt make sure X, while granny C forgot to X?
Just in my room, a granny nearly choked her handicapped, largely unconscious grandson to death by pouring liquid into his mouth without elevating the upper body. Luckily, the nurse who was interviewing me noticed just in time. How many accidents must happen due to this system?
Again, 85% a good service, it is just very interesting to experience different ways of organising systems and trying to understand why these choices were made.