I shredded my folder of bullshit 5 years ago I was so enraged at the end. It was a lot of paper but nothing useful.
It was relating to how ambiguous they were in how they give out citizenships and even if you fall into a class with experience, unless one is a well renowned person in that field, they would reject the application. In the end I was simply told that as a non citizen i had no standing to appeal and if I didn’t like it I could sue. Plus many FSC complaints about credit cards that went nowhere. And NTC complaints about phone deposits but ultimately they would bend the rule for me and then reinstate the rule for others so nothing changed.
And the government must have told immigration I was a complainer as when I told the agent at the desk about an issue I had filed about, she said oh we know all about you which scared me a bit. I said about what and she just smiled