My roomate is loosing it…
She ordered more than NT$ 10 000 worth of HGH vitamins online. Used her credit card(which she never does) and thought that DHL could be trusted.
Sure, DHL arrived at our flat a couple of days later. The dude asked me to make a photo copy of her passport to prove that she lives here…then the product will arrive. (It was already in Taiwan) BUT he didn’t ask her phone number. A week or so later, we find a note on our mailbox asking her to call a number. She calls, and a guy named Kenny apologizes for their screw-up. They did come here, but we weren’t home, and didn’t have our number to call. So the vitamins were , according to Kenny, held in customs, and will take a while longer to arrive at our doorstep. He said he will call but didn’t.
So today, seeing that we are both home, I’m sick and she is only home on Tuesday afternoons for a few hours, she calls Kenny. Kenny isn’t there, so another girl explains to me that the package was returned to the USA, because nobody claimed it.
I explained to her that it was DHL’s mistake, and they even TOLD us that it was their mistake, usually people just keep quiet. SOOOOO she asks another guy to call us back. Albert, this time, says that it is impossible to get the package back. Sorry. So I get a little pissy, and Roomie is jumping through the roof screaming about her waiting to buy this product since she was 18, bla bla blaaa, hard-earned money…yadda yadda. A month of research, a special DEAL, that if you dont like the product that you can send it back(within 2 months) and be reimbursed. Also, only in April, when she bought it, there was a special where you pay half-price AND an extra gift.
Soo, what is happening now? Albert was convinced to get the package sent here again. The reason they say, why they sent it back, is that it costs NT$ 200 a day, for the package being unclaimed. But it still doesn’t sound right to me…we need to get some kind of a certificate (because it’s medicine) etc etc.
Now kids…this is AMERICAN $400 we are talking about. You cant just say, oops, couldnt reach them…send it back. Really, they didnt even CALL us with this information. Do they really think people just ‘forget’ about packages???
This is what I hate about Taiwan. I’M always the person calling back. MY MONEY, their mistake. One night, we were waiting for cable people…we were already waiting for 2 weeks…some problem with our internet and TV. We sat around waiting for an hour. Cancelling anything we wanted to do that night…just in case. So I call them, and they apologized for forgetting. BUT it is already 9pm on a Friday. (we are only home on Friday nights…work most of the other nights) We have to wait one more week. Sorry…bye.
Hahahah, I threatened to go to the company and sort it out. And I told them, if they can’t be here within 1 hour, a news station will. The guy knocked on our door after 11pm.
So, why this whole…sorry, too bad, get over it. I called the cable company about 7 times that week. This costs money!! What can one do to get ANY type of service around here???