It is not great on their part for sure. But, like I said, I would like to hear the entirety of the conversation from the person in question. Was it you? Were no other options given? Did he go up the management chain to discuss options? Was the bank aware of him living overseas beforehand and have options in place if there were issues? Like I said, details.
If this is a customer with $100k in an account, you have the option (read “threat”) of moving your money elsewhere. That and going (social) media on them. There are always options to get things done - and if not, fly there and move the money elsewhere (true enough right now with Covid that would be an issue).
Get a bank account at home in a bank that exists in Taiwan (citibank, HSBC…) Use their atm´s to withdraw money in Taiwan. You will get no fees and you will be able to wire money to at no costs between same banks (global transfers).
So if I open Esun bank in Taiwan, they’ll receive transfers from PayPal, with a 3% fee? It looked like Paypal has the best exchange rate of 96% of the raw rate. So it is 93.1% all together.
It looked like Bank of America has the best rate of 93.6% in the end though, but nobody mentioned them?
looks like the account I made w’ Schwab. ATM rebate is great. You can transfer from anywhere just like any bank acc’, also had direct deposit for a US job.
Based on the info pages that I linked to (assuming those are the correct types of accounts) the fidelity one is inferior because they limit the types of ATMs that are eligible for fee-refunds and they also “may” charge a 1% currency exchange fee.