After yesterday’s (Sunday) hifi show up in Shilin I decided to go for German food and headed for Wendel’s in Tienmou. I choose to sit outside, at one of the long tables, somewhat far away from the main entrance / reception. I was given the menu and a glass of water.
It took ages before someone came to take my order even I tried to make myself seen; some guest that appeared a regular and was sitting at the table beside me actually noticed, went up and told them. So eventually the waiter came over and took my order, Wiener Schnitzel and a coke. Shouldn’t be difficult to remember, he actually wrote it down (or so I thought).
When the food was served by another waitress she asked me if I wanted a drink and I said I ordered already, but it seems it had been forgotten. I got the coke after a few minutes while munching on the Schnitzel and fries (real french fries, not some potato wedges or other fries-like things with skin on it).
No bread this time and no ketchup or salt & pepper was offered but the dish came with a small portion of sweet curry sauce which I happen to like. I probably could have asked for the other things, but with not waiter around it seemed futile.
I continued being ignored, nobody came by to check if everything was alright (though I think it was the Chef himself that spoke to the guests at the table next to me while I was eating) or ask if I wanted another coke (which I would have ordered as I was very thirsty), or perhaps refill the glass of water. Finished my food and … waited.
During that I observed the waiters attending to other tables outside - I think only 4 or 5 in total had customers, so it wasn’t busy at all - refilling the water and removing the plates from those who finished their food, including the table beside me (!). But not mine.
Eventually I managed to signal them and asked for the bill. At least that came promptly. (watch out for the irony)
So overall quite a mixed experience, the portions were generous (lot’s of fries, two pieces of Schnitzel, bowl of salad), the food tasty & good value (NTD473) but the service was very, very poor.
I thought I will let them know and tell what appeared to be the floor manager but then she wasn’t seen when I was leaving and I decided not to wait any longer.