I’m seeking the final answer to the age-old question. I bought two defective box sets at Carrefour many years ago, The New Doctor Who Series, season one and The Classic Night Rider -Season one.
I found them in the Bargain bins. I did not return during the guarantee period because I was under the impression that we never “own the content” of the DVD and it was the obligation of the creator to provide us with a free or low-cost copy of the defective media. (As compensation for us giving up the right to make back up copies due to encryption).
Well back then, I tried contacting the distributor by calling the “customer service number” on the box. My Chinese was horrible then and it required many callbacks.
When I got through to someone I could finally communicate with, I was given the third degree as if I were a criminal. What’s wrong with the DVD? Where did you buy it? What was the logo on the box? Did it have certain markings? Then he put me on hold for a few minutes
He came back and then told me that I had reached the DVD anti-piracy office. The DVD’s is legal and the people who distributed it left the DVD business, goodbye.
So here I am. Two almost completely new DVD box sets mastered so poorly the none of the best DVD copying or backup utilities I know of can read it. Yes, I’ve seen every episode on the DVD’s but I do love the extras.
But it’s a matter of principle. If I can get a replacement DVD from the people who own this content now, I want it. It’s mine! The Box was never abused and I want my replacement if I can have it. Anyone know how I should proceed if possible. I wonder if I sent the box to the Doctor (herself). she may take pity on me and give me a new box.
Yeah, I should let it go, but… I once used a full vacation day to go to court for a $30 dollar parking ticket, just because it wasn’t my fault! I won the case Principals are expensive.
If I’m not eligible for replacement and the law is shown to me, I’ll give it up.
(Excuse my hostility. I was a victim of the Year Multi-Region DVD players were banned and no one would give me the secret DVD commands. Really, I was cut off for one year from all of my Region 1 content!)