I had a problem with my new IBM notebook (the first time I’ve ever had a problem with one of their books). After performing all the diagnostics I could on my own, I took it into the Taipei repair shop to have it looked at. I explained the problem and left the book with them. There was no hassle, no questioning of how I treated the book, etc. Nothing but professional courtesy.
Less than TWENTY HOURS later I received a call telling me my book was fixed (they replaced the mother board!!!) and ready to pick up.
Incidentally, several years ago, I had a question about a battery issue and called IBM Taipei. They were able to field all my questions competently and profsessionally over the phone.
THAT is why IBM rules. I’ve never seen such awesome service for an electronics product in Taiwan. Their books are solid, but when there is an issue, you can be sure they’ll handle it.
Hopefully this level of service will continue after IBM’s PC division is handed over to its new masters in China.