It seems like my 10/1 connection is either full bore or dead zero with a period of about 15 seconds so the ability to use anything real-time, like Skype, is impossible. It’s fine if I’m going to download something over a significant period of time, then it becomes lost in the noise.
Can someone with Kbro run pingtest.net a few times and let me know the result? Any experience with their customer service? If I call and say that I have jitter issues will they understand what I mean, and care?
I can tether my cell phone and get much better performance from Skype. Oh, and I’ve tried this all with my 2 laptops plugged directly in to the modem to rule out the router, Both laptops show the same issue.
I’ve been using Kbro cable modem for a few years now. I was 100% satisfied until about several months ago. At that time, evenings got slow and weekends were lagging as well. Youtube vids, for example, take a long time to buffer/load. It’s really only been evenings though, after 8pm to 9pm.
I’ve called to complain a few times. They’ve sent an engineer twice, but when he’s been here nothing is amiss and download speeds have been good. I assume that as they’ve become more popular and had more people sign on, their service has become clogged at peak times.
I’ve done speedtest.net tests, and ping tests. Within Taiwan, the results are good. Well above average. When you try to North America, for example, some bogging.
I don’t know if that helps you or not, just thought I’d tell you about my experience with it thus far. I highly doubt you’ll get any help in English either calling their service center. Your best bet would be to try them during office hours so maybe someone higher up the chain of command is there and can address your issues.
Last couple of days, and specifically tonight, Kbro cable modem is horrible. Using speedtest.net, in Taiwan it’s fine, 10M, but anywhere else, I was less than 1M or between 1 and 2M at best. This is to Hong Kong, Seoul, and Japan. Unacceptable. I know it bogs down in general a bit at night and on weekends, but this is too much to accept. I’m going to their office tomorrow to see what I can get done about it. Or I’m canceling my service. Simple as that. The wife’s HINET ADSL, which we upgraded to 20M a few weeks ago, it blissful.
Let me know if you have any luck and where you go. If it’s of any significance, I’m in Shilin, if you want to throw out that you know other people with the same problem.
ISP’s do not guarantee speeds and always offer “up to” or “best” possible speeds. Cable modem speeds can suffer particularly when too many people are sharing a node. As for overseas connections ISP’s will only offer local connection general speeds never overseas.
But now you see why I use Hinet, as their speeds are generally pretty good with low latency, even at peak times.
ISP’s do not guarantee speeds and always offer “up to” or “best” possible speeds. [/quote]
Yeah, I get that. But “up to” or “best” being 1M or 2M is simply not acceptable, and has to be beyond what they can be saying in the fine print with “up to” or “best” possible speeds. Whatever the case, what I’m getting now is not worth the cost. It used to be great, seriously. A few months ago I had no problems whatsoever with their cable modem service.
For me it’s not even what the throughput is but the fact that I get 9-10M for 10 seconds and then zero for 10 seconds makes it unusable for anything real-time. Latencey and jitter is terrible.
I may give Hinet a try or just tether my cell phone.
Well, I patiently went thru my checklist of discussion notes when I was at the Jin Ping Cable office this morning. I did get their attention. Later, I had an engineer/technician with pretty decent English ability call me in the afternoon. He understood my problems and issues, and they are getting another tech guy to show up Friday night, when it will hopefully be suitably bogged up, and he’ll do some tests and checks from my apartment with the original guy who called me at the office and see what we can find out or get resolved. They did admit that there was something amiss, mentioning packet loss, among other things.
It’s a start. I’m not holding my breath this will be instantly fixed Friday night, but it’s a start. At least they’re trying.
Never did get great follow up service from them. I was at their office some time later to add a package to my cable service, and mentioned the nonexistent follow up on what we went through before. Eventually they switch to Taiwanese discussing the problem in front of me amongst themselves. Ha.
My KBRO cable modem quality since then has improved, for what it’s worth. Seems there are good weeks and bad weeks. Truth be told though, I get that from my HINET fiber connection too. It is what it is. It’s relatively cheap, it’s working. Some ups and downs, but overall I guess it’s okay.
I’ve been using Kbro for a month now, with their 20M/2M offer and so far no problem to transfer within Taiwan.
Good connection actually, with higher speed rate than on the paper (Close to 5M up)
Obviously it is quite laggy outside Taiwan (Europe in my case), but still stable and with often a smaller transfert rate depending on the website/server.
I guess, it also depends on where you are.
I’m living in a new building in a new area, so I guess there isn’t a lot of people yet, using the shared KBRO equipment.
Europe is always shite from Taiwan, as it seems like all that traffic is routed through the US first… go figure, but I guess there aren’t any reliable connections the other way around.
KBRO was good when I had them, but two years ago they only had 10/1Mbit. But as noticed here, it seems like it doesn’t matter which consumer internet provider you use here, there’s always ups and downs. I had terrible problems with CHT’s ADSL service in the past. Recently I’ve had some odd slowdowns on my current service which is with Extra LAN, but I’m starting to wonder if they’re not over capacity or something in this area, as it’s only slow sometimes and only certain things are slow. I can download really fast for example, but streaming a YouTube video won’t work at all 5 minutes later…
And yes, customer service here is equally bad, no matter the provider imho.
very happy so far, no movies on demand like mod but the pvr is a lot of fun. internet seems fine. as of now i’ll say i’ll probably keep it after the 2 months are up.
