ASUS broke my 35k ntd laptop, what to do?

[Marco]

@Taiwan_Luthiers

The problem is, at least legally, it’s your responsibility to back up data before sending it to any shop, as they may/will erase the drive and reinstall Windows as a part of the diagnostic process.

Someone at ASUS?

You need help breaking fingers I mean sending a strong message to ASUS to get their shit together and helping you get your laptop back in proper working order?

Also for parts, I can take care of that as well.

[Lettuceman]

@Marco

I’m not talking about cloning it. I’m talking about extracting data like pictures so they don’t get lost.

Rather, I don’t physically have it - it’s with Asus right now

[Darkesontr]

Nice laptop!

Sidenote: Asus do an OLED version now, which comes in Intel or Ryzen versions:

https://24h.pchome.com.tw/prod/DHAXAO-A900BS8LO

Push for a replacement

[dan2006]

Story time

LG mobile broke my phone that I sent in for an out of warranty repair. It was a third party that LG uses and they took it in and noted the phone was good condition, then it came back with a cracked screen. I even had the ‘item in good condition’ letter they gave me when I gave them the phone.

I kinda figured something was up when the lady said ‘it was free’ when I asked what I owed them for the repair. Got it home and saw the crack in the screen.
They wouldn’t take any ownership and said it was like that when it arrived.

I called the LG head office and told my story. They said they would investigate. Two days later they said they would repair the screen for free. Kudos to LG for not trying to bury the issue

Have you contacted the Asus head office? Never mind the repair centre but head office? The nitwits at the repair centre will never take ownership and I suspect that damaged items get taken out of the workers salary since in my case they fought tooth and nail to not take ownership of the mistake.

[Marco]

@dan2006

Have you contacted the Asus head office?

Head office is a fortress.

But I have had some good and bad experiences at the ASUS Service Centre. The issue is, I have to become visibly upset and almost Karen-like, not just at ASUS, but in many places in Taiwan. Especially as you try to talk, negotiate or understand and you get the same robotic reply. It was really strange being back in Canada and not having my blood pressure shoot through the roof at customer service reps of whom worked with me and co-operated.

I lost my mind at ASUS upper management at Computex over the number of times my phone had an issue within the 1½ years I owned the thing.

But, I offered help to @Lettuceman, it’s up to him if he wants to take me up on my offer.

[dan2006]

I’ve found the same. I have to basically either lose it with a manager or keep calling repeatedly until I become a pain in the ass to make them move. That worked better when I was younger and first in Taiwan, now I’m old and not enough energy for that crap

[Taiwan_Luthiers]

Unfortunately Taiwan’s consumer law is shit…

Basically if you buy something, you can’t return it under almost any circumstances.

If you buy something that has warranty problems, they make it extremely difficult for you to get any warranty service at all, in fact you often have to pay to get it serviced. For example with guitars, if it has warranty problems, you gotta pay to ship it to the manufacturer (in the US) to get warranty service.

[felinner]

Try complaining on their Facebook page…