I wanted to change my Wi-Fi password since my landlord and I could not remember it (had been a while) and wanted to create a new one, so tried to go into router settings, was blocked. Then reset my router and tried again, can’t login. And was thoroughly stumped called Chunghwa Telecom. Apparently, you can’t login into router settings anymore without a technician per policy of Chunghwa telecom they told me around September this year. So I basically have to wait for a technician to come now to restore internet. Doesn’t matter if you go into the store, doesn’t matter if you have every document in the world. If you move from the 8th floor to the 7th floor and want to change your WIFI name or password from 8FL to 7FL, ONLY CHT TECHNICIAN can do it. This is apparently labeled as a security measure enacted in September.
That’s weird. I didn’t believe it, but I just tried logging in to my router using the previous username and password and got a “password incorrect” error.
Seems like overreach from Chunghwa, especially if they didn’t notify customers (did they? I can’t claim that I pay attention to the monthly bills). I should be able to change my own password and the other settings if I want to…
Try these, or search local forums, usually someone will have the latest login details.
Have you tried just asking them to enable bridge mode?
If they can remote in to change the password for themselves, surely they can do it for the customer without having to send out an engineer.
(they may have done it as part of a software update, but that just means it was vulnerable in the first place).
I think they probably did it to stop people messing with the setting then complaining when they brake it. but you really should have control of your own passwords even if the rest is controlled by a separate admin account.
How did you try to go into router settings?
I was also surprised that now these settings are configured and accessed through a mobile app, instead of directly connecting to the router server through its DHCP server.
Maye there is a security reasoning behind it, and it’s definitely a better UX assuming that everyone has a mobile phone of course 
But what I find concerning is that by using the app I’m not sure if my app is talking directly to my router to set the password or is it going through CHT servers before reaching my router 
Also if CHT login servers are down will my app prevent me from changing my password? (very likely yes)
