I’ve been seeing (/ignoring) a lot of ads for Coupang recently until finally clicking on one today… and it turns out they have some pretty good deals. Apparently they’ve recently been investing in Taiwan and just opened their second fulfillment center here.
The app defaulted to English and wasn’t too annoying to set up (email and phone number, explicitly accepts names in English as well as Chinese, didn’t ask for an ID number so no issues there).
Just bought a couple of random food items I needed anyway, with next-day home delivery and a 30% discount up to NT$300 (expires today/early tomorrow), which worked out pretty cheap.
On the iOS App Store, the coupang Taiwan app is not listed in the U.S. store, so I had to switch to a Taiwan App Store account before seeing the app. The U.S. store lists the Korean coupang app which is different.
They also support company 統一編號 if you want to business expense things
I’m sure some items are cheaper on coupang than momo, but good to price compare with at least one other site before buying. Just trying to save everyone some NTD .
Also I have the momo cobranded card which gives a lot of cash back. Momo is owned by Fubon (who are also going to benefit a lot from Costco cobranded card and Black Friday sales) so they’re rich I think.
Pretty impressed with my first order - the stuff arrived the next day as scheduled (around 24 hours after ordering), with the added bonus that the courier (i) didn’t bother me by calling at 8 a.m. and (ii) lugged the ~15 kilos of stuff up to the 5th floor without making me go downstairs to do it myself.
I’m not a massive fan of ordering groceries online because it makes me feel lazy, but will likely be using Coupang again when I do.
After seeing it on here I thought I would give it a go, ordered sone detergent I need to get and noticed the Arm and Hammer deodorant people where talking about on another thread, so I got 2 of them to try as they where pretty cheep.
Delivered today free delivery to the door, used an overseas back card, all done in English pretty easy all round.
Just like everyone else, I had been using these Taiwan ecommerce dinosaurs like PCHome, Shopee, Momo for basic online shopping needs for many years. Those platforms will never improve, for non-citizen, non-chinese speaking customers.
Recently opened up and account on Coupang and really love it! Finally, I can get Amazon like experience in Taiwan.
Don’t have to deal with any off the crap associated with the other websites like chinese only name, need of ID for shopping, using only specific credit cards, etc etc.
The coupang platform is well functional in English. Its not just some headings which are translated into English but product descriptions, account management, tracking. Plus they have almost free shipping for many items shipped from Korea, Japan.
Wife also love coupang for various things – so far they seem like a great company (I keep waiting for the other shoe to drop here eventually).
I actually ordered a very discounted espresso machine (Breville Bambino Plus) from Coupang and got a 110v → 220v converter off taobao and it’s been working great (it is a high quality / very beefy one). Altogether still a decent discount over having ordered one in the States and the setup works great.
You can use your passport number instead, you can also get stuff imported from the US, Hong Kong and Japan
They do the same thing as amazon where they work out the tax and import duty, charge you first and refund it if not used.
I have been using it for a few years now, they originally shipped from one where house so everything came boxed together. They now have multiple places so you can end up with five items in five different packages.
Customer service has improved lots to the point they have even had native English speaker call me when we was dealing with a product issue.
About a month ago, I chatted with a couple of guys from India who had been hired by Coupang and assigned to their office in Taipei. They were quite enthusiastic about the company and its prospects. More of this, please!
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