I tried searching but didnt see anything that specifically addresses this, its a ver minor issue, but Im curious.
A while back, sitting at a red light which had been red for a while I get rear ended, no major damage and no one was hurt. The woman of the other car was very apologetic and immediately accepted resposibility and said she was having an argument with her son and wasn’t paying attention and would cover costs of repairs.
Actually, there were 3 cars, mine being at the front, and the second car was a lot more bashed up, so we get the police come along, photos, wait for the traffic cops to turn up, show licences, go back to the station and make a report.
We get in touch with the insurance company, who ask us first to wait for the police report , which we do, and then say they need to come to the garage with us, but only monday to friday during working hours, which is a bit annoying but ok, do that.
So, the guy at the garage says, because it needs a few days to do a paint job, come back for the car next Wednesday. The insurance guy so far is ok with the costs, so it leaves me just one question. What do I do for transportation for the next 5 days or so.
At this point the insurance guy looks and says, oh we dont do that, sorry. Which Im a bit peeved about since without transport, either I need to rent a car out of my own pocket or travel by taxi or some other means of transport at my expense. So I protest. Once again Im given the run around, put on the phone with the guy dealing with my case who after being threatened to be sued said, ok, we can give you a car, we will even come round to your house to pick it up, but we want to fix at our garage, which I said ok, since its only minor stuff.
So the question. Is there a law that would stipulate alternative transportation should be an obligation of insurance coverage in the case where a person has to have the car in the garage due to the fault of the insurance companies client. Secondly, is there a law which allows for a person to stipulate that the car be handled by their own car company rather than a company of the insurance companies choosing.