Has anybody else had experience with EVA’s service for people who are mobility-impaired? I’ve been on the phone with them this morning (I broke my ankle the other night off Shita Rd.) and it seems like pulling teeth. Got a cast on, yes. Is it over your knee? Can you walk? You’ll need a doctor’s note saying that you can’t. No, I can’t check to see what seat you have. You’ll have to check in first. No, I have no clue what we’ll do if we can’t get you a reasonable seat. But we won’t know that until you show up for the flight. No, you can’t take crutches on the airplane, you might use them as a weapon. (After this phone call, I can see why they might be afraid of that!)
Do they really think I’m going to bother to screw up my life like this in the hope of getting some upgrade or other? To top it off, they left me on hold on my cell phone dime for ages listening to Taiwanese soft-pop. Not an impressive performance.