Customer service? Whassat? I haven’t had much in 20 years. I tend to vote with my feet and go to a competitor who offers it…of course, if the world were filled with consumers like me, the world economy would grind to a halt (aside from food, I rarely buy anything other than to replace something I have that is broken).
I DID once set up an old voice mail system with one of those “The customer who is waiting to speak with you is currently busy, press 1 to ring his telephone, 2 to leave a voice mail, 3 to authorize a credit card payment for his time (48 minutes) waiting to speak with you at his established rate of $100 per hour, 4 to speak with his cat, 5 to have a new orfice ripped in you by his wife, or 5 to repeat this message.” or something to that effect, was years ago, but I had already gotten tired of spending 10-60 minutes on hold listening to Lawrence Welk oldies.
I remember once I didn’t get my cell phone bill. After several tries, I hung up after 20 minutes. 6 weeks later these same reps called to ask why I hadn’t paid my bill, I responded that I had, in fact, tried, but the wait was too long. I figured they would call me if they really wanted payment .
As far as things I’ve done to companies who tried to stiff me where I worked, Umax (I’ll name names here) Data Systems tried to withhold my last months pay there in 1992 or 3. I smelled it coming and wrote a little private key encryption program and encripted the manual I was working on. They needed it two weeks after I left. Had they paid me as we had agreed, I would have made a call to a coworker with the password. As it was, 6 weeks later, and a month late to market with the product, they begrudgingly offered up my NT$70,000…and I promptly offered up the password .