It’s funny. I had a similar experience with M&S in the UK.
I was shopping in the summer with the wife, it was close to closing time so we grabbed a bunch of stuff that we were needing - food, shoes, clothes, etc. … it totalled more than $200 with ten minutes to go … Woops Cash not enough~! OK, let’s get out the credit cards… Woops!~ No, they only took M&S cards at the time… Ok! Run upstairs to the ms bank … oh, sorry they’d just cashed up and were closed.
And no one cared. I found a floor manager and complained loudly. But she was useless. The company just didn’t care a toss about its customers, weren’t prepared to help out in a situation of their own making, …
BTW, I forgot to say: this was a major London high street outlet with a decent amount of foreign customers coming through; it was the height of summer;…
Anyway, I had to leave the items at the checkout; and while we didn’t get what we wanted that day, it signified much worse times ahead for M&S because they were going through some very tough times in the British market and have only recently made any headway.
But it’s amazing how often a company can shoot itself in the foot: remember that!
Kenneth