I just need to see if this is normal and get this off my chest.
I was at Carrefour in the city. Picked out a couple of mini muffins and bakery buns. Put them in bags but forgot to get a label. Actually, I didn’t see any signs that said I needed to get a label. I asked the two bakery workers there some questions, they didn’t tell me I needed a label.
I go pay for my stuff the cashier said I needed labels. I said the buns are 17 each, the muffins 19. I know she has a book with every item listed and the price. I told her can u check your book? She said I had to go back to get labels so of course, I said no. There was a line, I had kids with me. So she asked if I still wanted them I said no. I said, can’t you look in your little plastic folder, you stupid bitch? No, I didn’t but wanted to.
Is this normal here? It’s only my second time buying baked goods at Carrefour (pretty good selection). The first time was in Tian Mu and I didn’t know I needed a label, so the cashier looked in the book and got the price. This is only my second time and I am not used to it. But holy crap, I was like your company policy would rather not sell these baked goods because I didn’t get a label? Really?? Plastic bags for each different item, labels, etc. Can you say wasteful?
Anyway, I just need someone to agree with me. Please, readers, indulge me.
[quote=“914”]I just need to see if this is normal and get this off my chest.
I was at Carrefour in the city. Picked out a couple of mini muffins and bakery buns. Put them in bags but forgot to get a label. Actually, I didn’t see any signs that said I needed to get a label. I asked the two bakery workers there some questions, they didn’t tell me I needed a label.
I go pay for my stuff the cashier said I needed labels. I said the buns are 17 each, the muffins 19. I know she has a book with every item listed and the price. I told her can u check your book? She said I had to go back to get labels so of course, I said no. There was a line, I had kids with me. So she asked if I still wanted them I said no. I said, can’t you look in your little plastic folder, you stupid bitch? No, I didn’t but wanted to.
Is this normal here? It’s only my second time buying baked goods at Carrefour (pretty good selection). The first time was in Tianmu and I didn’t know I needed a label, so the cashier looked in the book and got the price. This is only my second time and I am not used to it. But holy crap, I was like your company policy would rather not sell these baked goods because I didn’t get a label? Really?? Plastic bags for each different item, labels, etc. Can you say wasteful?
Anyway, I just need someone to agree with me. Please, readers, indulge me. [/quote]
In Sanxia they do it for me, the woman at the bakery stand will seal my bags and label them accordingly.
I’ve had that a couple of times in Xindian with fruit or fish or whatever. I usually have a big basket of stuff, so I ask very politely if they can’t just check their book. When they say no, I just dump all my stuff on the conveyer belt and say “then wait a minute. Or maybe five. If I go back there, I might need to shop some more and then all those people behind me will need to wait for me. Twenty minutes, tops. Ke-yi ma?” They ALWAYS suddenly remember that they can ring the prices up or get a laddie to run over to the weigh-in counter. Play the game.
So, next time I forget a fucking label, you think I can just go back and get one and leave everything there? The people behind me will get pissed, but I guess it’s not really my fault since the cashier can look in her/his little plastic folder.
Is it like that in France?
I mean, it’s not even an item that needs weighing. It’s each! Arghhhhhhh :loco:
Thanks for agreeing, everyone. Except Belgian Pie, who gets treated like a king at Carrefour. Lo Pan, aww shucks!
So, next time I forget a fucking label, you think I can just go back and get one and leave everything there? The people behind me will get pissed, but I guess it’s not really my fault since the cashier can look in her/his little plastic folder.
Is it like that in France?
I mean, it’s not even an item that needs weighing. It’s each! Arghhhhhhh :loco:
Thanks for agreeing, everyone. Except Belgian Pie, who gets treated like a king at Carrefour. Lo Pan, aww shucks![/quote]
Make sure that she’s already started processing your credit card. That way, she HAS to wait until you come back. Tricky tricky. Always with that big goofy apologetic smile on your face.
[quote=“the chief”]Those BASTARDS.
I’m fucking heading over there right now to kick boocoo cashier ASS, man.[/quote]
With the goofy smile. Don’t forget that.
I hope you didn’t make the mistake of speaking Chinese. That’s an elementary error.
Maintain a confused smile and keep saying “Sorry, I don’t understand. DO YOU SPEAK ENGLISH?” The capitalised part has to be loud enough so everyone can hear. Items will be run through the till no problem after that. If you’re really lucky they’ll chuck it in your bag for free.
[quote=“Bu Lai En”]They can’t look it up at Carrefour and RT Mart. They need to scan everything.
At Carrefour, if I forget, they usually run over and do it for me (or send someone).
A while ago at RT Mart, they cocked up the price and wanted me to walk over. My leg was hurting and it was a bloody long walk. I left it.[/quote]
At Carrefour I think it depends on what the item is. Loose fruit and veg they seem able to look up, but not bread. Similarly, bags of the ready prepared nibbles (pig’s ears, chicken parts, lark’s vomit etc) need to be weighed and tagged.
For anyone working in the services there’s always a choice between at least two ways they can handle a situation: sticking to the rules, or doing something extra for the customer (when there is wiggle room). It’s the latter that makes for excellent customer service. The trick is though to make the customer aware they are doing something extra for them. In a subtle way. This is to ensure the “extra” doesn’t get abused, but also to make sure the customer feels something special was done for them.
In your case she could have said something like “I see you are with kids, madam. I’ll make an exception for you. Please make sure you get the label next time.” with a SMILE - this is crucial.
[quote=“914”]
Thanks for agreeing, everyone. Except Belgian Pie, [/quote]
Belgians are known to miss the point of a story or an issue, so don’t take it against him. They had one exception, that was monsieur Poirot. But he was made up by an English lady, who obviously didn’t know Belgians enough. Walloons are even worse. At least BP’s Flemmish.
[quote=“tash”]For anyone working in the services there’s always a choice between at least two ways they can handle a situation: sticking to the rules, or doing something extra for the customer (when there is wiggle room). It’s the latter that makes for excellent customer service. The trick is though to make the customer aware they are doing something extra for them. In a subtle way. This is to ensure the “extra” doesn’t get abused, but also to make sure the customer feels something special was done for them.
In your case she could have said something like “I see you are with kids, madam. I’ll make an exception for you. Please make sure you get the label next time.” with a SMILE - this is crucial.
[quote=“914”]
Thanks for agreeing, everyone. Except Belgian Pie, [/quote]
Belgians are known to miss the point of a story or an issue, so don’t take it against him. They had one exception, that was monsieur Poirot. But he was made up by an English lady, who obviously didn’t know Belgians enough. Walloons are even worse. At least BP’s Flemmish.[/quote]
Yeah, whatever, can we get back to the part about 914 wiggling???
What wiggling? On the canoe? Hahahhaha…seriously, i would love to kick some ass. But you know, prim and proper 914 and all that jazz. Good example, etc. etc.
Tash, i totally agree with you. But its rare for that to happen here, but it has happened to me here. I have gotten exceptional service. Rarely. But has happened.
I agree which is why I think almost everyone commenting on this has missed the point that the cashier didn’t have a lot of wiggle room: there was a line according to 914.
I really don’t think this is anything more than someone didn’t go out of their way to help me after I made a trivial screw up. Hardly a wtf moment, and it is really quiet amusing to see people (not you) who were outraged at the sense of entitlement in the “screw in my meal” thread now saying that the customer is always right even if it means annoying everyone else in the store (yeah I’m looking at you sandman).
Sorry 914, I really don’t think this was in any way a big deal, and posters are just agreeing with you because they like you. I like you too but I am wedded to the TRUTH!!!
[quote=“tash”]For anyone working in the services there’s always a choice between at least two ways they can handle a situation: sticking to the rules, or doing something extra for the customer (when there is wiggle room). It’s the latter that makes for excellent customer service. The trick is though to make the customer aware they are doing something extra for them. In a subtle way. This is to ensure the “extra” doesn’t get abused, but also to make sure the customer feels something special was done for them.
In your case she could have said something like “I see you are with kids, madam. I’ll make an exception for you. Please make sure you get the label next time.” with a SMILE - this is crucial.
[quote=“914”]
Thanks for agreeing, everyone. Except Belgian Pie, [/quote]
Belgians are known to miss the point of a story or an issue, so don’t take it against him. They had one exception, that was monsieur Poirot. But he was made up by an English lady, who obviously didn’t know Belgians enough. Walloons are even worse. At least BP’s Flemmish.[/quote]
You wait, next time I’m in Europe I’ll be down to Croatia and kick your ass!
[quote=“Mucha Man”]even if it means annoying everyone else in the store (yeah I’m looking at you sandman).
[/quote]
See, that’s where we differ. When EYE am in Carrefour, I’m sorry, but EYE am the ONLY person in there. The only person of any note, that is. Therefore it kind of goes without saying that my needs must come first. This is simple maths.
