Interesting paper on passive aggressive vs assertive communication

https://www.dulwich-suzhou.cn/uploaded/DCSZ_meet_the_counselor/The_Characteristics_of_Passive,_Aggressive_and_Assertive_Communication.pdf

found it here dulwich-suzhou.cn/uploaded/ … cation.pdf

Thanks - but those “pdfview” tags make that link invisible on the screen (at least on my computer)…

Related to that article (this is where they got the info from):
cci.health.wa.gov.au/resourc … Info_ID=51

And there is a comma after “passive”. :smiley:

a perfect example of passive agressive behavior! Er…passive, agressive behavior…

a perfect example of passive agressive behavior! Er…passive, agressive behavior…[/quote]
… which just goes to show how valuable that is in real life! :smiley:

Yes, there should be a comma after passive because they are talking separately about passive and about aggressive communication. They are not talking about ‘passive aggressive’ communication.

Come on, the paper comes from Suzhou. Why would they A) identify, B) recognise, or C) admit to the existence of Passive Aggressive communication?

that’s like asking Confucious to admit he’s a misguided misanthrope, hell-bent on eliminating individual liberty for the sake of social ‘cohesion’ and the right of the Glorious Leader to own the soul and spirit of all the young males in the empire.

[quote=“urodacus”]Yes, there should be a comma after passive because they are talking separately about passive and about aggressive communication. They are not talking about ‘passive aggressive’ communication.

Come on, the paper comes from Suzhou. Why would they A) identify, B) recognise, or C) admit to the existence of Passive Aggressive communication?[/quote]
Although in this case all we need is the simpler explanation that they condensed that stuff from here:
cci.health.wa.gov.au/resourc … Info_ID=51
So what we need to do now is to augment the list by adding a section on passive aggressive communication.

[quote=“urodacus”]Yes, there should be a comma after passive because they are talking separately about passive and about aggressive communication. They are not talking about ‘passive aggressive’ communication.

Come on, the paper comes from Suzhou. Why would they A) identify, B) recognise, or C) admit to the existence of Passive Aggressive communication?

that’s like asking Confucious to admit he’s a misguided misanthrope, hell-bent on eliminating individual liberty for the sake of social ‘cohesion’ and the right of the Glorious Leader to own the soul and spirit of all the young males in the empire.[/quote]
Hmm. You started out “passive, agressive”…but then veered into just plain “agressive.” Fail. You obviously haven’t been in Taiwan long enough. C’mon, it’s an art form! :slight_smile:

Harhar, is that from their staff training handbook? :laughing:

Characteristics of Passive Aggressive Communication (draft; unfinished)

Definition

Using a mix of incongruent communication elements for the purpose of sidestepping a problem or to get back at someone; often caused by unacknowledged anger or frustration, feeling insecure, inferior, helpless, powerless or overwhelmed

Verbal characteristics:

Sarcasm
Silence

Non - Verbal characteristics:

Acting: facial expressions and body language don't match what one is feeling

Payoffs:

Can help avoid conflict

Negative payoffs:

Creates negative feelings and resentment

[quote=“yuli”] … unacknowledged anger or frustration, feeling insecure, inferior, helpless, powerless or overwhelmed
[/quote]

Those are key features of many workplaces. It’s up to management to create an environment where prople can communicate frustration, etc, without fearing reprisals. Many staff are treated as if they are inferior, are frequently overwhelmed and are actually powerless because they can’t leave their current position, for whatever reason.

Calling people ‘passive aggressive’ is actually quite a toxic thing to do, if you are co-creating an environment where assertiveness is not welcomed (the raised nail gets hit kind of places).

[quote=“Ermintrude”][quote=“yuli”] … unacknowledged anger or frustration, feeling insecure, inferior, helpless, powerless or overwhelmed
[/quote]

Those are key features of many workplaces. It’s up to management to create an environment where prople can communicate frustration, etc, without fearing reprisals. Many staff are treated as if they are inferior, are frequently overwhelmed and are actually powerless because they can’t leave their current position, for whatever reason. [/quote]
Different people communicate differently in the face of such an environment - off the top of my head i can think of these: some get sick, some vent their frustrations in regular post-work drinking sessions, some turn to using drugs (alcohol foremost among them), some disengage psychologically from their work (just going through the motions), some express it by harassing or torturing people who they have power over (whatever little power that may be), some resort to sabotage, some quit anyway even they can’t afford it…

Some people like to throw around that label, but applying it to people makes little sense to me: i see “passive aggressive” as a label for a certain manner of communication not a personal characteristic.

In the context of a work situation, of course you want to discourage that behavior, but you need to make sure that staffers actually can be assertive without reprisal, even if the boss does lose face, or whatever. Developing that atmosphere of mutual respect is difficult and I see passive aggressive (and aggressive) staff as a symptom of wider systemic issues, rather that a cause.

Of course there are always some whiny little bitches who will bring everyone down. With teachers, it’s often mid-level staff who see themselves as very able but don’t quite have the ability, experience or maturity to look at workplace issues dispassionately and are very reactive rather than proactive. They are hard work. :laughing:

I agree: communication is a part of behaviour, and behaviour changes with, and responds to, the environment (social conditions, etc.) people find themselves in. One should therefore expect that a repressive or toxic environment will lead to unhealthy communication strategies, and conversely, if one wants to address communication problems one should consider the environment in which the communication takes place.

I agree: communication is a part of behaviour, and behaviour changes with, and responds to, the environment (social conditions, etc.) people find themselves in. One should therefore expect that a repressive or toxic environment will lead to unhealthy communication strategies, and conversely, if one wants to address communication problems one should consider the environment in which the communication takes place.[/quote]
How to change a toxic or repressive environment?

[quote=“Gryphon”]
How to change a toxic or repressive environment?[/quote]

Furtively.

Which would, in practise, bear such a close resemblance to passive-aggressive behavior as to be indistinguishable. Think of it as passive-aggression with a strategy hidden behind it.

There has never been an escape from Stalag 13.

[quote=“rowland”][quote=“Gryphon”]
How to change a toxic or repressive environment?[/quote]

Furtively.

Which would, in practise, bear such a close resemblance to passive-aggressive behavior as to be indistinguishable.[/quote]
I thought the same - so what are we to conclude?
Passive aggressive behaviour is perfect for situations where healthy communication does not work.
Mass suicide (and its modern variant, suicide bombing) is another option.
My choice in such a situation would be to walk away (if I were to die from starvation as a consequence, at least nobody at the shitty workplace would have the satisfaction of seeing it).

DP