Seems to work on my end? (I still have a TARC)
Do you have a bank account with them? I think they set it up as a part of linking your bank account? Or is there some function I am missing?
Lol can’t believe that the bank’s excuse to not include APRC format is because they just don’t want to do their work .
Just try scanning any Taiwan Pay QR code or trying to set up bill payment for a electricity/water bill through the E.SUN wallet app. You’ll then receive a message that the full payment functionality still needs to be activated.
See above:
Yes, the app itself works (I can check my credit card transactions etc.), just the payment functionality is unavailable to foreigners.
1 Like
Interesting. I planed to use it in Japan later this year. I wonder if that won’t work either.
Time for another FSC complaint. 
1 Like
Done:
Dear FOI,
this is a follow up to case 1234567890.
I have just received a very friendly call from E.SUN bank calling about this case. I very much appreciate E.SUN bank getting back to me on this matter.
However, the resolution offered to me during this call is unsatisfactory to me for the following reasons:
E.SUN promised to make the payment functionality of the E.SUN Wallet application available to foreigners at some point in the future. They did, not, however, want to commit on a specific date or timeframe for this plan. My question, if foreigners can expect to use the app within this or the following year, was avoided and so I can only assume that the plans are still very early and vague at this point.
Instead, I was told that it would require a lot of work to support foreigners and the bank is currently busy implementing fraud prevention and other measures. I was also told that excluding foreigners was not done on purpose as an act of discrimination, but based on limited resources.
I can understand that it was not E.SUN’s intention to discriminate against foreigners in this regard. However, the practical result of their decision to only support citizen’s ID cards for identity verification and not foreigners’ ARC cards (which are also a form of government issued ID), results in the situation that all foreigners are effectively excluded from using the service which I do perceive as a form of discrimination regardless of the intention.
Regarding the additional efforts to support ARC cards, I can understand the bank’s reluctance to spend effort on this as foreigners are only a small percentage of their customer base. The Taiwanese government has already taken steps to unify the ID numbers of citizens and foreigners. If this unification does not simplify the matter enough and causes additional work for the banks, then perhaps it would be a good idea for the banks to petition the government to further unify ARCs and ID cards and make things easier.
However, even with the current state of things, this should not be to disadvantage of foreign customers who live in Taiwan. If modifying the app to support ARC cards were truly a very difficult task, offering an alternative way of ID verification (by email, phone, visiting a bank branch, …) should not be seen as an excessive burden to a bank which already deals with foreigners, dual-national Taiwanese, overseas Taiwanese and others.
I hereby request the FOI to proceed with the process of mediation / ombudsman services in this matter.
Thank you and kind regards,
Qwert Zuiop
Ah, so you’re also getting the message? Can you verify your identity with your TARC?
4 Likes
TARC has the same issues as ARC/APRC as they are under the same system with the same unified numbers. So I can go down another angle saying it is discriminating against nationals.
3 Likes
I never came across the message as I typically use JKO pay
1 Like
I would never use words as perceive. Gov can’t care less of what u think, u need to tell them directly and explicitly what that is against. No doubt allowed.
1 Like
Not sure about the exact extent of the law about slander in Taiwan, but personally, it leads me to be careful not to explicitly accuse someone or an organisation of discrimination in an official complaint especially when the government does not always seem to share the same definition of “discrimination” as in other countries. Thus, the much weaker way of saying that I perceive it as discrimination. Maybe over-cautious, but that’s my reason for that.
I used very stern words in my complaints, but still on the point of law, not calling them cunts. I just said this is against that, that’s it.
Never had anyone suing me, even at face to face meetings
1 Like
‘This is discrimination’ is not a public insult or defamatory.
1 Like
I received a letter from E.Sun via email - not sure if that’s already a reaction to my follow-up or just a follow-up to the phone call they made:
So basically, the app cannot accept foreigners because they haven’t finished planning a complete service process for foreigners…
What a bulls 
t reason not to include foreigners…
7 Likes
A “foreigner area.” 
Guy
4 Likes
They are so dumb for creating a foreigner area instead of letting foreigners join the “regular area”.
6 Likes
Could we add iRent to the website list?
My documents are still verifying but on first glance it works like a charm.
With them I found the problem was the misread my aprc date as an expiration date.
What I did was took a piece of blank paper and wrote “this is a fucking aprc. This date is the date it was granted not a fucking expiration date!!!”
After that it was approved within minutes…
4 Likes
Ok I got another one: LINE MOBILE Sim package application.
https://www.linemobile-tw.com/
No issues registering with Passport+ARC. Need to go to a Chunghua telecom store to verify the documents in person though, not sure if necessary for Taiwanese ID card.
Edit: They take a 2900 TWD cash deposit (only for foreigners) which will be returned after the phone contract ends.
2 Likes
I never received a reply to my inquiry regarding the paytax website.
However, to share some good news: The fuel tax payment website actually accepts ARC numbers - I was able to successfully pay it online using a credit card 
4 Likes
Almost a funny one:
The Pi Wallet app shows the following notification when trying to verify one’s identity:
Hello, if you are a foreigner, please contact Pi Wallet customer service for manual verification. Special hotline: 02-27035198 (09:00-18:00), customer service email: service@piapp.com.tw.
I then wrote an email to the address asking how to do the ID verification (and already attached a scan of my ARC just in case). One day later, they replied:
我們已收到您提供的資料，
目前正為您與相關單位確認處理中，
待一有消息將盡速回覆您，還請您稍候，謝謝。
We have received the information you provided,
We are currently in the process of confirming it with the relevant units for you.
We will reply to you as soon as we have news, please wait a moment, thank you.
Then - nothing. Two and a half months later, I received the following reply:
不好意思讓您久等，我們已協助您完成實名認證，
如尚有其他問題，歡迎再次與我們聯繫，謝謝。
Sorry to keep you waiting, we have assisted you in completing the real-name authentication.
If you have any other questions, please feel free to contact us again, thank you.
I somehow have the feeling that I was the first foreigner to contact them about the ID verification and they first needed to think about the actual process before getting back to me 
But kudos to them for actually following up and apparently verifying my identity (I am still unsure, though, what advantage a verified identity really has for me. I could use the app also before - just sometimes it showed me a message that I should verify my identity. But that message could always be dismissed).
6 Likes
This might not be the exact correct thread so please move if necessary.
Right now my scooter insurance (through Cathay) is due and I’m texting with a rep (I never got a bill, it’s due on the 11th, and for some reason their website isn’t recognizing my account, long story).
Anyway…the rep is telling me that I need to update my APRC number. I explained that the new numbering scheme, which went into effect in 2021, gives us a 10 year grace period to change (and I’m waiting as long as possible because of all the problems). She doesn’t seem to be accepting this.
So my question is, does anyone have a handy link to the relevant information about this, preferably from the applicable government office and in Chinese?
I’d search myself but I have to go out to do some errands. Thanks for any help!
3 Likes