I think it’s a different version of the form when you try to access services like PayPay? It asks for the issuing place and the reissue type, the options in those boxes only exist on a national ID…
Same here. I don’t remember doing any kind of real-name verification though 
But I definitely used it to pay in the past (maybe 2 years ago or something?).
Can you already access the QR code for the payment? Or when does the app ask you to do the real name verification?
For me, the app looks like that:
And when I press the scan button, I see this screen:
Could be that I activated that feature in a branch. With E.Sun, my experience is that they can usually solve those things in the branch - just show them the screenshot. And bring plenty of time…
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Mine looks exactly the same as yours, I have a barcode and I can access the scanner. I remember already doing some verification when I first set up the app. The form comes up when I tried to scan a real PayPay barcode to make a payment. I’m travelling in Japan and tried to use that in a shop that only accepts PayPay or cash.
I can also get the same form to come up if I go to the living expenses “生活繳費” and then try choosing “電費” or “繳費記錄”
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Yeah, if I do like that, I get the same form. So it’s in fact not fully activated for me either…
Don’t pay it, they will learn
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That’s what I was thinking. 
I don’t have a vehicle, but it’d be fun if all the foreigners who do just banded together and didn’t pay because the government has chosen to make it unnecessarily difficult.
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I don’t want to owe another NT$712 for 30-day late-payment 
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Yes somehow I think that “Your website sucks!” is unlikely to be a persuasive argument when fighting a late payment fee. 
Guy
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I’ve sent an inquiry using the contact form on the website with the help of ChatGPT:
尊敬的網站管理員，
我是一位居住在台灣的外國人，我嘗試使用信用卡支付我的車輛稅，但是網站不接受我的身分證字號，因為外國人的身分證字號格式與公民不同。我收到了一個錯誤訊息：“持卡人統一編號(身分證字號)檢核錯誤”。我的身分證字號是A812345678。我想請問是否有任何解決此問題的方法？我很感謝您的幫助。
此致
qwert_zuiop
Let’s see what they will reply.
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Regarding the ESUN wallet app: I called ESUN today to ask about this. They told me that they need to forward this to the “bank commissioner” (whatever that means) and that someone will call me back.
Regarding the paytax-website: They haven’t replied yet. I’ve just submitted my inquiry again…
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They just called back: The electronic payment function in the ESUN wallet app is currently only available to Taiwanese people with an ID card. Foreign customers cannot use these features, but they can use the app to check their credit card balances 
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I would complain with the FOI
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The text of my complaint (keeping it polite):
I have been a customer of E.Sun bank since coming to Taiwan three years ago. I am mostly happy with E.Sun, especially after their recent introduction of an English banking app.
However, another recent experience let me to write to the FOI to file a complaint:
E.Sun offers access to various electronic payment services through their “E.Sun Wallet” app. For example, the app allows payments using TaiwanPay and the Japanese PayPay through scanning a QR code. This functionality is only available after identity verification.
However, the application only allows identity verification using a Taiwanese ID card. When trying to use an ARC card, the verification fails,
I contacted E.Sun’s phone support and they told me that E.Sun wallet’s payment functionality is only available for Taiwanese citizens with ID card. Foreigners are not able to use these features. I complained about this practice and they told me that there are currently no plans to change this policy.
For me, this feels like a discriminatory practice: Other similar apps from other banks and institutions (for example JKOPay) either allow direct verification in the app or they have a special process through their support in place for foreigners with ARC cards to verify their identity.
I hope my complaint to the FOI can raise awareness about this situation and result in E.Sun making their app available to foreigners, too.
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I just received a call from E.Sun. They told me that they very much appreciate my feedback, but having to accept foreigners on the app would put lots of burden on the teams working on the development because there would be so many things they need to change to support foreigners and they also have to comply with fraud prevention.
They’re (apparently) planning to support foreigners at some point in the future and will extend the app accordingly, but they are unable to give a specific date for when this work will be finished.
Oh, and they would like to point out that this is not discrimination.
@Mataiou : So what’s the next step with the FOI if I am not happy with the “resolution” offered by E.Sun…?
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You need to tell the FOI that you don’t agree with esun solution and to proceed with the next step
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Bullshit. They don’t have to change a single thing besides accepting foreigner ARC numbers.
But they want to change it because they want to limit the services offered to foreigners.
So they choose full blanket discrimination on all services instead of selective services discrimination. It’s easier!
Will the government tell disabled people it’s too much of a burden to build access ramps for disabled? And point out it’s not discrimination!
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I agree, it’s really a matter to change I guess a line of code to allow 8-9 as second characters.
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Can I just reply to the FOI’s email in English and voice my discontent? Or is there any special process?
I think the issue boils down to the lack of the automated identity verification for foreigner’s ARCs, so they probably would need to establish a process to manually verify a foreigners ARC data, but I agree - they are a bank and that’s basically part of their business to deal with those things…
You can submit another “complaint” via the website to follow-up on the matter
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