I’ve just received the BS response to my FSC complaint from Taishin… and it’s BS. Three points of fluff and one point just saying that they don’t currently provide this service to foreigners:
主旨:有關台端反映申請開立街利存專案帳戶所衍疑義乙案,復 如說明,請查照。
說明:
一、依據金融監督管理委員會銀行局人民陳情案件管理系統轉 知台端民國(下同)112年10月11日陳情內容辦理(系統案件 編號112******號)。
二、有關旨揭陳情事項,經查,依據本行與台端簽訂之 「Richart數位銀行綜合存款帳戶開戶暨存款業務總約定 書」中載明, 台端於本行開立之台幣帳戶,本行可提供 「台幣存款及帳務查詢」及「台幣轉帳」等服務,綠本行 Richart存款帳戶為全台首家提供外籍人士線上開立數位存 款帳戶之銀行,外籍人士開戶後得於Richart網路銀行進行 線上交易,亦可以透過本行之行動銀行或網路銀行進行線 上交易,尚請 查察。
三、再查,本行「街利存專案」目前為年滿18歲以上之本國自 然人可申請之優惠活動專案,並已於街口官網公告相關說 明。本行Richart台外幣帳戶已提供帳戶權益及存款利率專 案,惟尚未提供外籍人士使用Richart App及「街利存」服 務,造成 台端不便及感受不佳,敬請諒察。
四、接獲反映,本行十分重視,已積極與街口進行溝通,將就街利存專案之申辦對象說明再允以強化。感謝台端對本行金融業務之指教,倘本案有其他需協助之處,請洽總行管理中心劉小姐:(02)2700-3166聯絡,亦可透過電子郵件信荊abdc@taishinbank.com.tw反映意見,倘 台端日後有相關產品或服務需求,可洽本行24小時客戶服務專線: (02)2655-3355或於本行官網專人與我聯絡頁面留言。
Machine translation:
Purpose: Please refer to case B regarding doubts arising from the application for opening a Jie Licun project account reported by the station. If there is any further explanation, please check it.
Explanation:
Processing based on the content of the complaint dated October 11, 2012 (the same below) transferred by the People’s Complaint Case Management System of the Banking Bureau of the Financial Supervisory Commission (system case number 112******).
In relation to matters related to the purpose of disclosure, after investigation, it was found that according to the “General Agreement on Richart Digital Bank Comprehensive Deposit Account Opening and Deposit Business” signed between our bank and Taituan, Taituan opened a Taiwan dollar account with our bank, and our bank It can provide services such as “Taiwan dollar deposits and account inquiries” and “Taiwan dollar transfers”. Green Bank’s Richart deposit account is the first bank in Taiwan to provide foreigners with online opening of digital deposit accounts. After opening an account, foreigners can open an account on the Richart website You can conduct online transactions through the bank. You can also conduct online transactions through our bank’s mobile banking or online banking. Please check.
After further investigation, our bank’s “Jieli deposit project” is currently a preferential activity project that domestic natural persons over 18 years old can apply for, and relevant instructions have been announced on the Jiekou official website. Our bank’s Richart Taiwan foreign currency account has provided account rights and deposit interest rate projects, but it has not yet provided foreigners with the Richart App and “Jieli Deposit” services. We apologize for the inconvenience and poor experience caused by the bank.
After receiving the feedback, the Bank attaches great importance to it, has actively communicated with Jiekou, and will further strengthen the explanation of the applicants for the Jieyikou project. Thank you Taishinbank for your advice on our bank’s financial business. If you need any other assistance with this case, please contact Ms. Liu of the Head Office Management Center: (02) 2700-3166. You can also report via email to abdc@taishinbank.com.tw If you have any needs for related products or services in the future, you can contact our bank’s 24-hour customer service hotline: (02) 2655-3355 or leave a message on our official website’s contact me page.
Seriously?! This is all they could come up with? They haven’t even attempted to provide an explanation.
Does the FSC consider the case closed now, because the bank has responded (or pretended to respond) to the complaint, or are they supposed to read and assess the complaint too? If the former, I’m not very sure what the FSC is doing here besides acting as a mail forwarding service. 
So @Mataiou and @comfy123, what’s the next step? Is there anything else to say to the FSC, or is it on the FOI?