Is that for an online form or a paper form?
Paper form. It threw me off guard once when they asked for my password and I said what password. They said elementary school name and that was it. Guess they jammed the English name on there somehow
@anon24369109 is talking about an “online” bank. It is one thing when you write something on paper vs an online form with predefined rules…
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I didn’t specify which bank, but that they certainly have the capability of doing it if they wish, and that English letters don’t magically stop them if they wanted to
They can disable them in online forms…
Sure they can and they have. My point is simply that others allow it in person so you need to decide if it’s warranting yet another complaint on or just go elsewhere. If Richart et all want to make foreigner accounts a PITA they won’t have many clients
I save my complaints for things like credit cards, loans, deposits for phone and have been 100% successful so far
Well I am a citizen not a foreigner.
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Here’s another one for the shitlist - Bankee. I’d never heard of it before, but just saw it being advertised on Facebook. A(P)RC holders not accepted.
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Thanks, added to identity.tw
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Just FYI, you’re totally welcome to use my term if you ever fancy a rebrand. 
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today, for whomever is interested, I am finally lodging my administrative appeal application against the FSC for their inaction against Line bank barring foreigners and citizens born abroad from applying to their service.
It is an infuriatingly unfriendly process since there are no actual explanations on the website (even in Chinese) on how to do it, had to send a complaint on how to complain, an FSC officer called me after a few days explaining to me (in Chinese, but fine to me) the procedure and emailing me the form to be submitted in original via post (or in person at their offices in Banqiao).
As I understood from the Administrative Appeal Act, if the outcome of this appeal with the FSC is still not satisfactory (which might likely be since the appeal is lodged with the FSC against their Bank Bureau) the last resort would be appealing to the Executive Yuan since the FSC reports directly to that.
Not going to be fast, so don’t hold your breath folks.
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It’d be good if you could post a quick summary of the procedure involved when you have time. I’m expecting to need to do the same thing when I get the inevitable BS response from Richart/Taishin/JKO about my FSC complaint.
Besides the discrimination/unfair service aspects, I also asked the FSC to investigate whether it’s a Financial Consumer Protection Act Article 8 violation (misleading/untruthful promotional claims) to claim to be “foreigner-friendly” while discriminating against foreigners and to use “人人” to mean “Taiwanese only”, so I’ll be chasing that up too when the first complaint proves fruitless. 
Was intending to write to the NDC also (as others have done before, though I’m not expecting much).
Now if only more people would stand up for their rights and file their own complaints… I’m finding it pretty disappointing how few people can be bothered tbh.
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Procedure is not really a procedure, since there it seems to be no SOP, however this is how I did it:
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Complain with FSC, the complaint must be within their jurisdictions as regulator (you might even want to go via the FOI route here first to just have the certainty it is an FSC complaint)
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Once the FSC issues a decision that is against their duties (like inaction over an illegitimate/unlawful behaviour by regulated entities or a decision infringing your rights/interests), send them a message that you wish to initiate an administrative appeal against them, please already indicate here the spirit of the appeal and the document number of the decision you want to appeal against
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They will most likely call you after a few days to check on that, and they either send via email or post the actual form already precompiled with some basic data
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Fill in the form with all the data required and attach as many supporting documents as you might need
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Send it back via post in original to them or submit in person
That’s were I am now, just sent today via registered post.
This procedure is applicable to any administration, both national or local, which has acted against your rights, each administration however has its own procedure to get here
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FYI the FSC confirmed they received my administrative appeal request against their decision not to enforce the rules on Line Bank, so they have 3 months now to reach a judgement which will be served onto me in due time.
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JKO e-mailed me this week saying they’re “still confirming the technical and regulatory issues regarding the opening of Taishin services at Taishin Bank” and asking some irrelevant question about my reason for wanting to open the 街利存 account, please be patient and wait for a reply.
I told them I’d already complained to the FSC and MOI anyway and that they should have received the FSC complaint by now, but attached a copy of it just for reference because I couldn’t be bothered with the irrelevant question. It got me wondering though if the FSC maybe only forwarded the complaint to Taishin.
I think Taishin is 80% responsible and the one who needs to fix the problem, but I definitely mentioned both in my complaint and assumed the FSC would send the complaint to both.
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I’ve just received the BS response to my FSC complaint from Taishin… and it’s BS. Three points of fluff and one point just saying that they don’t currently provide this service to foreigners:
主旨:有關台端反映申請開立街利存專案帳戶所衍疑義乙案,復 如說明,請查照。
說明:
一、依據金融監督管理委員會銀行局人民陳情案件管理系統轉 知台端民國(下同)112年10月11日陳情內容辦理(系統案件 編號112******號)。
二、有關旨揭陳情事項,經查,依據本行與台端簽訂之 「Richart數位銀行綜合存款帳戶開戶暨存款業務總約定 書」中載明, 台端於本行開立之台幣帳戶,本行可提供 「台幣存款及帳務查詢」及「台幣轉帳」等服務,綠本行 Richart存款帳戶為全台首家提供外籍人士線上開立數位存 款帳戶之銀行,外籍人士開戶後得於Richart網路銀行進行 線上交易,亦可以透過本行之行動銀行或網路銀行進行線 上交易,尚請 查察。
三、再查,本行「街利存專案」目前為年滿18歲以上之本國自 然人可申請之優惠活動專案,並已於街口官網公告相關說 明。本行Richart台外幣帳戶已提供帳戶權益及存款利率專 案,惟尚未提供外籍人士使用Richart App及「街利存」服 務,造成 台端不便及感受不佳,敬請諒察。
四、接獲反映,本行十分重視,已積極與街口進行溝通,將就街利存專案之申辦對象說明再允以強化。感謝台端對本行金融業務之指教,倘本案有其他需協助之處,請洽總行管理中心劉小姐:(02)2700-3166聯絡,亦可透過電子郵件信荊abdc@taishinbank.com.tw反映意見,倘 台端日後有相關產品或服務需求,可洽本行24小時客戶服務專線: (02)2655-3355或於本行官網專人與我聯絡頁面留言。
Machine translation:
Purpose: Please refer to case B regarding doubts arising from the application for opening a Jie Licun project account reported by the station. If there is any further explanation, please check it.
Explanation:
Processing based on the content of the complaint dated October 11, 2012 (the same below) transferred by the People’s Complaint Case Management System of the Banking Bureau of the Financial Supervisory Commission (system case number 112******).
In relation to matters related to the purpose of disclosure, after investigation, it was found that according to the “General Agreement on Richart Digital Bank Comprehensive Deposit Account Opening and Deposit Business” signed between our bank and Taituan, Taituan opened a Taiwan dollar account with our bank, and our bank It can provide services such as “Taiwan dollar deposits and account inquiries” and “Taiwan dollar transfers”. Green Bank’s Richart deposit account is the first bank in Taiwan to provide foreigners with online opening of digital deposit accounts. After opening an account, foreigners can open an account on the Richart website You can conduct online transactions through the bank. You can also conduct online transactions through our bank’s mobile banking or online banking. Please check.
After further investigation, our bank’s “Jieli deposit project” is currently a preferential activity project that domestic natural persons over 18 years old can apply for, and relevant instructions have been announced on the Jiekou official website. Our bank’s Richart Taiwan foreign currency account has provided account rights and deposit interest rate projects, but it has not yet provided foreigners with the Richart App and “Jieli Deposit” services. We apologize for the inconvenience and poor experience caused by the bank.
After receiving the feedback, the Bank attaches great importance to it, has actively communicated with Jiekou, and will further strengthen the explanation of the applicants for the Jieyikou project. Thank you Taishinbank for your advice on our bank’s financial business. If you need any other assistance with this case, please contact Ms. Liu of the Head Office Management Center: (02) 2700-3166. You can also report via email to abdc@taishinbank.com.tw If you have any needs for related products or services in the future, you can contact our bank’s 24-hour customer service hotline: (02) 2655-3355 or leave a message on our official website’s contact me page.
Seriously?! This is all they could come up with? They haven’t even attempted to provide an explanation.
Does the FSC consider the case closed now, because the bank has responded (or pretended to respond) to the complaint, or are they supposed to read and assess the complaint too? If the former, I’m not very sure what the FSC is doing here besides acting as a mail forwarding service.
So @Mataiou and @comfy123, what’s the next step? Is there anything else to say to the FSC, or is it on the FOI?
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Administrative appeal against FSC citing that with their decision not to proceed further they infringed your rights as a financial consumer and dereliction of their enforcing duties. You can base it most of this on the administrative appeal I lodged against them for line bank.
It’s the same rationale.
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The reason for not complaining to the FOI being that it’s not a case of consumer dispute as you wrote here, right?
I’m kind of surprised that the FSC apparently just accepts any response banks provide, even if it doesn’t properly address the complaint. They don’t seem to be even attempting enforcement with this stuff…
So I can start this process now that Taishin has replied, right? Or do I need to wait for a response from the FSC saying that?
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Yeah, FOI can’t touch since it is not a dispute, but a matter of regulator purview.
Have u received a letter from the FSC too with the taishin reply?
If not, then u need to wait that since the administrative appeal is an appeal against an administrative decision/action (of inaction in this case) by the agency, so u need to quote the document number.
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No, not yet. I just received the reply directly from Taishin this afternoon, which was apparently also sent to the Banking Bureau of the FSC. The response from Taishin isn’t currently showing up on the FSC inquiry page either.
I guess I’ll wait then. Should I expect anything meaningful from the FSC, or is it typically just “please see the following response from the financial service provider, thank you for your inconvenience”?
Thanks for your help. What a hassle. 
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